Quote Originally Posted by ohms View Post
Troll more.

I'm taking pictures right now.

I just got off the phone with someone over at Frozencpu and I won't buy from them ever again. I was just told that they won't refund or exchange me a new case, until XSPC approves it. I have never heard of any business doing returns or RMAs in this fashion, ever. Anytime I have bought something from Performance-PCs and received a defective product I have had a very easy return/RMA process with them. The Frozencpu employee I spoke with was telling me was to contact XSPC directly via e-mail and maybe they could help me resolve my issue or that their boss Mark would have to approve the return (who is apparently indisposed).
It's not frozencpu's fault.
And I've had the exact same issue with PPCs. I ordered a Xiggy heatsink and it was damaged (fan broken, mounting brackets missing), the PPC's guy told me to email Xigmatek and to handle it with them because apparently PPC did not have anymore stock of my particular heatsink and they refused to refund it.

Anyways, I hope that this is just one faulty case and not representative of all of XSPC's cases.