Terrible service. To be honest with you when I first saw these XSPC cases unveiled on specialtech I thought they looked cheap, tacky and poorly designed/constructed. There didn't seem to be much care or well thought out design going in to them just large pieces of metal put together in the cheapest and simplest way possible. When I saw the price I thought how on earth are they justifying that?

Sorry that you got burned on this but you must have known from the pictures what you were getting yourself in to.