XSPC H1 Cube not so good

[ohms]

I got my H1 cube in the mail today and it was pretty easy to put together but then I started running into some problems as I have stated below.

I can say without a doubt in my mind now that the XSPC H1 Cube is a not worth the price I paid.

I thought that when I had mounted my 5.25" bay devices that maybe the case was designed with a few MM of clearance at the top of but I soon came to realize that it's just VERY VERY bad machining on the part of XSPC, the extra space on the top 5.25" bay was just the start. When I went to mount my motherboard I found that it was very snug. A few moments later I found out that I could not install any of my PCI-E devices as there was no clearance for the card bracket, literally not even 1mm. There was absolutely no space in between the motherboard and the mounting section.

This is unfortunately something that cannot be remedied by loosening the screws and trying to adjust the motherboard but a problem with the screw tappings not being precise to where they should be.

Not to mention that there is no reset button the case. The anodized finish is not the best quality and there Is very little support for the horizontal motherboard tray. The only thing holding it up is a small 3.5" hd rack.

I have to call XSPC later on today and see what the hell is going on.

Poor machining, overly expensive for the quality.

--------------------------------------------------------------
Update: E-mail reply back from Dazhong didn't help much and there was no indication of them sending me a new motherboard tray or a return authorization to FCPU. I was basically told it was user error on my part.

[barfastic]

Please post pics!

+1

im curious!

[CedricFP]

I continually have pretty terrible problems mounting graphics cards in my H2G0 from Mountain Mods (which, IIRC, is what the XSPC cases are based off, MM not the H2G0 itself) - that problem there has to do with imprecise tapping as well.

[SkItZo]

Should have done the smart thing and purchased a Case Labs case from the start

[Utnorris]

Wow, that really sucks. I had high hopes for the XSPC line based on the pics. I wonder if this is a one off or if this will be an issue on all their cases. FYI, for what it's worth, MM cases have the same issue with the 5 1/4" bays where you end up with a little space above or blow the top and bottom slot, it's one of my biggest gripes about MM cases because it takes away from what could be a perfect case. I was hoping that XSPC would have gotten at least that right.

What Case Labs case are you talking about SkitZo?

[chorner]

I've always been curious about the XSPC cases myself - glad to hear some truthful information on the quality. They had seemed like a good alternative outside of the use of thumb screws all over the entire case. I personally think Mountain Mods highly is overrated as well - their stuff is cheap for the kind of money you're paying for what's essentially an un-styled, cut-out metal box with flimsy motherboard trays; especially after recently finding CaseLabs.

I have one of their M8 cases coming, and from all the reviews and build logs not only are they gorgeous but built with extreme precision. These are some serious cases, and have all the options like MountainMods... like a pedestal, and a whole whack of little accessories. Got a feeling these guys will be huge and force these other case manufacturers to wake up.

[ohms]

Should have done the smart thing and purchased a Case Labs case from the start

Troll more.

I'm taking pictures right now.

I just got off the phone with someone over at Frozencpu and I won't buy from them ever again. I was just told that they won't refund or exchange me a new case, until XSPC approves it. I have never heard of any business doing returns or RMAs in this fashion, ever. Anytime I have bought something from Performance-PCs and received a defective product I have had a very easy return/RMA process with them. The Frozencpu employee I spoke with was telling me was to contact XSPC directly via e-mail and maybe they could help me resolve my issue or that their boss Mark would have to approve the return (who is apparently indisposed).

[Interitus]

+1 for CaseLabs. Love my M8.

Had a minor issue with mine, which is getting taken care of, but it's just an incredible case. Lots of attention to detail and support from CaseLabs has been incredible.

Very competitively priced as well, given the other alternatives.

[Aedubber]

Wow them cases looks VERY nice... How can we get a hold of the company? Seems like they are just on overclockers.net forum but no official website?

[ohms]

Here are the pictures of the problems, I've been having with my H1 cube. There isn't even a 1mm gap where the bracket can slide down between the backside of the case and the motherboard.








Here are the minor problems, they kind of bother me but it doesn't prevent me from installing things. It's about a 2mm gap from the top of the bay to the first 5.25" device.

[firebane]

That 5 1/4 bay isn't too bad but that motherboard mounting is atrocious.

They need to move the motherboard mount screws just a few millimeters to the right and it'll be fine but that is a HUGE flaw from the get go.

[Wolf132]

I continually have pretty terrible problems mounting graphics cards in my H2G0 from Mountain Mods (which, IIRC, is what the XSPC cases are based off, MM not the H2G0 itself) - that problem there has to do with imprecise tapping as well.

I used to have this problem with my H2g0, until I took the whole damn thing apart, and used a power drill with the a low torque setting to reassemble the damn thing making sure all the screws and everything lined up perfectly. I think one of the main problems is how the screws go into the acrylic mother board tray. And what they shoulda done is make the side panel that the outputs are on 2 pieces, so you can access the bottom of the computer.

[coolhandluke41]

wow ...this really blows big chunks ,i feel sorry for you bro and feel your pain
you can try to insert spacers or washers between MB tray and the wall,all tho you shouldn't have to go through this ,the gap above top bay you can fill up with some black caulk ..JK

[zalbard]

Wow, that really sucks. I had high hopes for the XSPC line based on the pics. I wonder if this is a one off or if this will be an issue on all their cases.

I'm with you there.
These are very very new, could be just a QC issue. I'd try contacting their RMA department, and pointing them at this thread. Perhaps they will just mail you the new motherboard tray or so.

[schoolslave]

Troll more.

I'm taking pictures right now.

I just got off the phone with someone over at Frozencpu and I won't buy from them ever again. I was just told that they won't refund or exchange me a new case, until XSPC approves it. I have never heard of any business doing returns or RMAs in this fashion, ever. Anytime I have bought something from Performance-PCs and received a defective product I have had a very easy return/RMA process with them. The Frozencpu employee I spoke with was telling me was to contact XSPC directly via e-mail and maybe they could help me resolve my issue or that their boss Mark would have to approve the return (who is apparently indisposed).

It's not frozencpu's fault.
And I've had the exact same issue with PPCs. I ordered a Xiggy heatsink and it was damaged (fan broken, mounting brackets missing), the PPC's guy told me to email Xigmatek and to handle it with them because apparently PPC did not have anymore stock of my particular heatsink and they refused to refund it.

Anyways, I hope that this is just one faulty case and not representative of all of XSPC's cases.

[Wolf132]

If you had to, and didn't want to send it back or anything, could you not tap all the holes 2mm over from where they are?

[ohms]

It's not frozencpu's fault.
And I've had the exact same issue with PPCs. I ordered a Xiggy heatsink and it was damaged (fan broken, mounting brackets missing), the PPC's guy told me to email Xigmatek and to handle it with them because apparently PPC did not have anymore stock of my particular heatsink and they refused to refund it.

Anyways, I hope that this is just one faulty case and not representative of all of XSPC's cases.

Well my reasoning for not buying from FrozenCPU again is basically I don't like to be told that I cannot return something when there is an obvious defect. I have purchased from Sidewinders, PPCs, Jab Tech and whenever I have had an issue with something I was never told that I had to deal with the manufacturer for an RMA, especially when it's within 30 days of the purchase.

I spoke with someone over at FrozenCPU again and they told me that this was the way XSPC required them to handle returns/RMA, which seems a little far fetched to me.

If you had two, and didn't want to send it back or anything, could you not tap all the holes 2mm over from where they are?

I am not overly handy and I'm not going to risk damaging anything, but thank you for the suggestion. I had the same thought but I'd rather not take any chances.

[NaeKuh]

I spoke with someone over at FrozenCPU again and they told me that this was the way XSPC required them to handle returns/RMA, which seems a little far fetched to me.

first off im really disappointed at the case.

it looked hot! unfortunately, we never saw it loaded.

Second, i think frozen is saying that because they dont want to charge u a restocking fee.

If they get XSPC saying ok on an RMA, they would probably wave the restocking fee, vs. you having to pay for it on a straight return.

[ohms]

first off im really disappointed at the case.

it looked hot! unfortunately, we never saw it loaded.

I definitely know how you feel. It looked like an amazing case, but after dealing with all of this and actually having some hands on time with it now, there are just some major QC issues.

The aluminium in my opinion is too thin for the price tag that it carries. The motherboard tray support is very lack luster as well, as I mentioned in my original post.

I loved the fact that it had a horizontal motherboard tray, all the different spots to mount 360mm radiators and that it was the size of a MM Extended U2UFO.

[ohms]

Well I just took it upon myself to fix the problems as I don't want to wait on Mark over @ FrozenCPU or XSPC to get back to me. I used an M4 tap and made the screw hole larger this way I had room to shift the back plate of the motherboard tray 2mm outward to make space between that and the motherboard.

[SkItZo]

Troll more.

Didnt mean to troll. Sorry to hear about your problems and it sucks balls you had to pay that much for a case to basically be a beta tester for the company (Seems beyond stupid this case made it through quality control)
If you do manage to get a refund i suggest looking into an M8/M10 from Case Labs

Best Of Luck....

[ohms]

Didnt mean to troll. Sorry to hear about your problems and it sucks balls you had to pay that much for a case to basically be a beta tester for the company (Seems beyond stupid this case made it through quality control)
If you do manage to get a refund i suggest looking into an M8/M10 from Case Labs

Best Of Luck....

Thanks but I already solved the issue as posted above. Sorry for snapping at you, I was just very aggrivated after spending that much cash and for my build to be stopped dead in it's tracks by poor QC.

[Waterlogged]

Sorry to hear about your experience ohms. Getting the customer to do final QC check on new products seems to be a recurring theme with XSPC. From what I recall, they do seem to be decent about taking care of those problems though...but the fact still remain that these problems shouldn't happen in the first place. Excellent customer service is not needing a CS department at all.

Also, just an FYI on Mark @ FrozenCPU. He is dealing with some rather inconvenient headaches last I heard. He has some scam artists suing him (among others) over some kind of patent infringement scam and he also is dealing with Fester (and possibly Thermalfins?) over the whole Admiral rad thing. . .so, I'm not surprised that he's "indisposed".

[dengyong]

Also, just an FYI on Mark @ FrozenCPU. He is dealing with some rather inconvenient headaches last I heard. He has some scam artists suing him (among others) over some kind of patent infringement scam and he also is dealing with Fester (and possibly Thermalfins?) over the whole Admiral rad thing. . .so, I'm not surprised that he's "indisposed".

He's always "indispose" when there's a problem... that's what he tells his people to say. The F store has terrible customer service as well as questionable business practices. Scamers suing scamers, what's this world coming to.

Sorry for the rant but many people don't like the F store for a good reason.

[zigzag]

This is luck and all, but maybe this is a 1 off and your unfortunate enough to have bought a defected case. I guess until we see a few more people using them or xspc confirm it is a major flaw and not a 1 off then i think its unfair to slate the case or XSPC.