Quote Originally Posted by DarthBeavis View Post
I own a small business and we no further service clients often. We also have made mistakes and would listen to a rational customer and apologize if need be. If you receive less than acceptable customer support from a company you should pursue it with the supervisor or in this case owner.

Baleful, go ask Gary at Sidewinders if he would refuse to do business with a pain in the A customer (not saying iceredwing would fall into this category or not as that is not my place). This is the US and A. Here businesses have a right to refuse to serve unless the customer is a black female lesbian in a wheelchair with dyslexia and a mild crack addition.
Refusing to do business with someone because they are a pain in the ass, just be a pain in the ass is one thing. But dealing with a customer that is pissed off because YOU screwed up, in the manner above is ridiculous.

I completely understand and support the right to deny service "at will", companies should be free to run how they see fit. It doesn't matter one bit that this is coming from Hank, because I would call Gary out on the same thing if this ever came from him.

Having a "Black ball" list for "shady" customers is one thing, but to put someone on the "deny service" list because YOU pissed them off is entirely different.