I own a small business and we no further service clients often. We also have made mistakes and would listen to a rational customer and apologize if need be. If you receive less than acceptable customer support from a company you should pursue it with the supervisor or in this case owner.

Baleful, go ask Gary at Sidewinders if he would refuse to do business with a pain in the A customer (not saying iceredwing would fall into this category or not as that is not my place). This is the US and A. Here businesses have a right to refuse to serve unless the customer is a black female lesbian in a wheelchair with dyslexia and a mild crack addition.