I have had quite the opposite experience when it comes to this company.
I purchased compression fittings from them 1/2" ID 5/8" OD bitspower, they sent me 3/8" ID and 5/8" OD fittings.
I informed them of the error, and they basically implied that I must have made an error on my tubing sizes since they double check the orders before they ship it out.
They weren't willing to cover shipping for the return so I had to pay the return shipping and just requested a refund for the attitude I was given when I informed them of the error. I believe this was about 70+ dollars worth of compression fittings.
I also made a recent purchase from them for 16 ft. of tubing. They charged me 6 lb for UPS shipping (which states it on the receipt) which amounted to roughly 14.00 to ship the tubing. Against my better judgement I proceeded with the order, since customer support stated it is an accurate estimate based on the the shipping material & box.
The following day after the order I get the tracking from UPS stating that the total weight of the shipment was only 1.9 lbs and that the actual cost to ship it was $8.39 . i contacted customer support and they refunded me the difference (because they verified that they overcharged). I then get an accidental e-mail from James Davis stating "Waste of Time" on the customer status and "Bad Customer" on customer comments.
My guess was he intended to put a note on my account with those statements for future orders on my end, I guess he made an error and accidently e-mailed that to me. 1 hour later I get a call from someone at Performance-PCs apologizing about the comments made and that it was an error. Which was obviously a lie since the e-mail James sent contained my order number & my customer number as well
Perhaps I am old fashioned, but I prefer companies to be truthful about what they are charging me :P
Wish sidewinder computers had the specific tubing I needed, I have had nothing but pleasant experiences dealing with them.
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