sadly, behavior of an employee reflects on the company...

what James D did was absolutely unprofessional...
i'd fire his ass in an instant for making such mistakes.

but then again, i also recall, working in retail when i was a young kid, we all have those moments...

"yes sir, customer is always right..."
"sorry sir,"
"thank you very much..."

/customer leaves...



yes, send a copy of the e-mail to Hank... this issue needs to be brought to his attention.
how Hank responds, will determine his integrity...