Dude this thread is funny...

Icered.. if i were you, id email hank and let him know.

I think i have a good relationship with hank like the other vendors. Hank is probably number 3 on my list right below john and alex.

Hank will try to make things right. The problem is getting a hold of Hank. He has other employee's so he cant answer all the questions but he tries.

When the consumer you have a problem with someone thats not the owner, you talk to the owner. The owner will try to make things right most of the time.

When the owner screws you, you just avoid the company.

So far icered you just had a bad experience with a worker. As i said talk to hank directly, and i promise you he will make it right.