RE: the return procedure – maybe the main retailers around the world could maybe consider accepting the returns on behalf of the end user and holding them all at their particular locations then return them in one large shipment rather than having the individual end user ship them direct to EK.

Then EK could have all returns sent out direct to the end user at his expense which would eliminate quite a bit of valuable vendor time and would at least show a bit of good will on EK’s behalf.

In fact other than scrap value, i honesty don’t see what good these returns will do for EK so why not bite the bullet and accept pictorial evidence to eliminate the costly returns procedure to the end user and ship them new blocks as most are having to pull systems apart in their own time and expense which fundamentally isn’t their problem to begin with.

Either way, no doubt this is going to cost EK a fair price so why don’t you do the right thing by the very people that got the EK brand to where it is today (well a couple of months ago) and offer new blocks at your own expense.

Seriously Eddy, you need an English speaking PR to stop this becoming one of, if not the most disastrous PR disasters i’ve seen in my 10+ years of watercooling and at this point, i’m honestly not sure you are aware of how bad this actually looks for the EK brand whether it be from a long time user, or potential new one.