Quote Originally Posted by jayhall0315 View Post
Dear Performance PCs, Frozen CPU, Swiftech, Danger Den, Sidewinder Computers, Crazy PC, Xoxide, Petra Tech, Coolerguys, and numerous others ......

Perhaps it is the foul mood I am in from ordering stuff which simply does not work or is said to be 'engineered' when in fact it was designed by some dip$hit on photoshop, who failed pre-calculus in high school, took no physics (ever) and whose only experience with real engineering was watching some project on the Discovery channel, but here are a few simple rules to live by if you want to earn business and keep repeat customers happy:

1 - Only list on your website what you stock. None of this Petra Tech crap where you list all kinds of crap that is always out of stock. That is foogling (fishing for folks thru Google matches) that simply makes me rather give the sale to someone else.

2 - It does not cost $14 to ship 20 rubber o-rings by USPS priority mail. So stop the lying and BS, and simply charge what it really costs. Some of you do, and some of you dont, and try to take on an extra 5% under the table. My message to you....GFY. If it honestly costs $4.80 to send something from NY to CA, then charge the customer $4.80..... exactly.

3 - It is fine to take a cut for yourself... after all ... it is a damn business and not a charity, but window stripping does not cost $1.50 per foot, tubing does not cost $1 per foot, Tygon does not cost $3 per foot and barbs do not cost $8 for one compression fitting. If that is what the nut jobs at Bitspower say you have to pay, .... give em the international symbol of good will, ... and go make your own contract. (trust me, it will not cost you even $1 to have a fitting made on a decent Chinese or Taiwanese line).

If you want to know how things should run, look at how Michelle at Swiftech gets stuff done. No questions asked, ...no BS, simply gets the address and phone number and 3 days later you get what you need. Also, Alex (the original owner of Petras) did a fairly good job of getting stuff returned or fixed.

Quit with the BS, ... and be honest - Jay
1. Although virtual warehousing is a common problem mainly with smaller or newer business there are valid reason why you favorite online shop may not have stock:

Manufacturer cannot meet demand / Is out of stock at the time - you can't re-order what you cant get.

There is not enough items out of stock to make an order worth while - i.e if your minimum order to get trade pricing is 20 blocks and only 5 are out of stock... This point is even more valid for the imported brands due to shipping and customs etc.

An improved item / version is on the way that the public does not know about. Your not going to order old stock when you know whats due out next week.

2. Postage - contrary to popular belief postage does actually cost more then the rate charged when you check the post offices or UPS's pricing. when you do this you are being told the cost for them to ship from A to B when they have the parcel. You are forgetting:

The nice box your order arrives in the, the the packing material that keeps your items safe, the tape we do the boxes up with and the label that we put your address on.... last time I checked we have to pay for these items...

Then there is the ever forgotten labour charge im not sure about the retailers you use but we currently do not have access to to an army of magical elves who pack your orders while we sleep. We have to pay workers to do it and they require wages...

Also remember in some cases there is the fuel costs and vehicle wear of getting the orders from the warehouse to the post office / depot if the courier does not collect. Even when they do we still get hit with a fuel surcharge another cost to consider.

Granted you should not take the pi$$ on the postage but don't be surprised if they are slightly higher then normal.

3. Now again I could go in to depth here about the costs that need to be covered to keep the business running inc rent, rates, heating, electric, water etc etc etc but I would be here all day.

Im most cases retailers are not actually making that much money on XYZ product. You have to remember that through the stages for an items production: design, development there are costs. There are then costs shipping the product to the distro then the distro has to take their cut. Then theres the shipping to the retailer and possibly the customs.

If the item is imported and the goods are heavy to ship it will cost alot to ship and the price will rise.

As for Bitspower - I would class it as luxury goods, yes they cost alot and yes they are very very shiny. But if you shiny things you have to pay for them

Otherwise buy a normal barb...

Remember there is always twos sides to a story.