Quote Originally Posted by jayhall0315 View Post
Dear Performance PCs, Frozen CPU, Swiftech, Danger Den, Sidewinder Computers, Crazy PC, Xoxide, Petra Tech, Coolerguys, and numerous others ......

Perhaps it is the foul mood I am in from ordering stuff which simply does not work or is said to be 'engineered' when in fact it was designed by some dip$hit on photoshop, who failed pre-calculus in high school, took no physics (ever) and whose only experience with real engineering was watching some project on the Discovery channel, but here are a few simple rules to live by if you want to earn business and keep repeat customers happy:

1 - Only list on your website what you stock. None of this Petra Tech crap where you list all kinds of crap that is always out of stock. That is foogling (fishing for folks thru Google matches) that simply makes me rather give the sale to someone else.

2 - It does not cost $14 to ship 20 rubber o-rings by USPS priority mail. So stop the lying and BS, and simply charge what it really costs. Some of you do, and some of you dont, and try to take on an extra 5% under the table. My message to you....GFY. If it honestly costs $4.80 to send something from NY to CA, then charge the customer $4.80..... exactly.

3 - It is fine to take a cut for yourself... after all ... it is a damn business and not a charity, but window stripping does not cost $1.50 per foot, tubing does not cost $1 per foot, Tygon does not cost $3 per foot and barbs do not cost $8 for one compression fitting. If that is what the nut jobs at Bitspower say you have to pay, .... give em the international symbol of good will, ... and go make your own contract. (trust me, it will not cost you even $1 to have a fitting made on a decent Chinese or Taiwanese line).

If you want to know how things should run, look at how Michelle at Swiftech gets stuff done. No questions asked, ...no BS, simply gets the address and phone number and 3 days later you get what you need. Also, Alex (the original owner of Petras) did a fairly good job of getting stuff returned or fixed.

Quit with the BS, ... and be honest - Jay
Pretty well said but lets be fair, sometimes thing do go out of stock so we give them the benefit of the doubt on that one.
I agree with you on the shipping part.
I ship a lot of stuff and know the costs..
A buck either way doesn't bother me, an extra $10.00 for apadded mailer that weighs 4 ounces does.
BTW: Petra's doesn't exist anymore even if the web site does.
Alex sold it to another etailer so the service you got from him and Quoc is gone also.
He also had OOS issues but honest ones. He wasn't heavily funded from what I saw but and a big but, what he gave of himself in the way he did business much more than made up for it.
A little story about Alex:
One Friday night I realised I need a water block hold down kit..
It's app 8PM on the East Coast where I live.
I send him a PM hoping to catch him at the shop.
He gets it on his cell. Goes back to the shop, gets it out overnight and it's at my house 3000 miles away the next morning at 10:30am..
I say what do I owe ya and I'll paypal you the money.
He says it's a $4.00 part and forget it.
That's Alex.
I think I sent him $30.00 to cover and would have sent more if I had it.
Now I met him at CES and the guy I met was the guy I expected.
An open hand in friendship and a smile.
Alex; If you read this your welcome here anytime for a good meal.
Ok, I'll step off of my soapbox..