ASUS Maximus II Formula - new P45 king?

[SkOrPn]

I RMA'd mine around 2 months ago - I took care to pack all included items in the box like it was new (I even put the plastic stickies back on the mosfet sinks). 2 weeks later I got a crushed, taped up MIIF box with just a motherboard and a severely scrunched up manual! No sound card, no i/o backplate, cables, CD or LCD poster. I sent it back right away, and after 2 more weeks I finally got a new board. I was astounded!

It clearly states in the RMA procedure to ONLY send the mobo back and nothing more. you are not suppose to include your original box or accessories, just the mobo and a standard ups, usps or fedex box. Just take care in packing it so it arrives un-damaged. Asus does not send new retail items back to its customers, so you actually got lucky. Below is the RMA email you get when dealing with their RMA service..

**Please do not respond to this email. For any inquiries, please contact the Customer Service Department at http://livesupport.asus.com or 812-282-2787 Option 2**


Dear Rod,

Your RMA# is xxxxxxxxx
Please complete the attached forms, sign, and fax back to (510) 608-4511 or email xship_rma@asus.com. Please allow up to 24 business hours for processing and before ship out.

**IMPORTANT:
- Any incomplete forms will cause a delay in processing time and All fields with a “*” must be completed.
- Serial # should be taken from actual product.
o Located: top of purple parallel port, actual side of PCI / Power Connector, underneath side of product. Format will be 10 or 12 digits and will start with a number, excluding 0 and 3rd digit will be M or Z
o If any discrepancies please contact Customer Service Team immediately by phone
o If s/n# is altered or missing on physical product, ASUS manufacturer’s warranty is void. Please see http://support.asus.com for more detail on your warranty.
- Part# must be listed on forms. Part # will be located near the edge of the board on a white / green sticker approximately 20 digits alpha-numeric including dashes. Example: C56B123-02347-60-MBL100-A02 or 90-MBL100-G0UAYZ
- Revision # is located near PCI slots in small white print next to model name imprinted on physical product
- Defective products must be received within 14 days from received date; otherwise credit card will automatically be charged and no refunds will be given.


You must write your RMA# on the outside of package. (If you do not write the RMA# on the outside of your package product will be rejected at the time of delivery).

Please do not include any accessories such as manuals, software, CPU, memory, retention mechanisms or clips, cables, Non-ASUS Products or your original box. If you send any of the above mentioned items they will not be returned or replaced.

Physical damage is not covered under your ASUS manufacturers warranty and automatically VOIDS your warranty. ASUS reserves the right to reject any product received with physical damage.

- Damage can include any shape or form of corner / edge damage / markings with pens and/or markers

- Broken traces or burns due to improper installation / removal of other components

- Broken CPU socket or bent pins


ASUS - USA is a warranty repair service center. Please contact place of purchase for credit, refunds, upgrades / model changes, or new retail box replacement. ASUS does not provide these services under any circumstances.

RMA Return Shipping Address:
ASUS Computers International

Attn: Xship Dept, RMA #xxxxxxxxxxx

800 Corporate Way

Fremont, CA 94539


Thank you,


ASUS Customer Service Team

812-282-2787 or 510-739-3777

Customer Service: Option 2

Technical Support: Option 3