Gigabyte EX58-UD5/Extreme Discussion Thread

[Lsdmeasap]

Well here is reviews on both at Reseller Ratings

http://www.resellerratings.com/store..._Guide_Network

http://www.resellerratings.com/store/AntaresPro

I do know alot of users here purchased CPU's from Antarespro and they seemed to have good comments all around about the place

[iTravis]

Well here is reviews on both at Reseller Ratings

http://www.resellerratings.com/store..._Guide_Network

http://www.resellerratings.com/store/AntaresPro

I do know alot of users here purchased CPU's from Antarespro and they seemed to have good comments all around about the place

Great, it looks to me that Antares Pro gets higher rating than PGN. Off to order the memory from Antares. Thanks a lot man, really appreciate it.

[Lsdmeasap]

Anytime, Enjoy the memory!

Ya know, if they both have good and that other one does not have bad reviews, then it may be fine for order from them and save the additional $$.

Sorry, I didn't read the reviews just linked it up for ya

[123456iambelial]

I have F8e BIOS. I am having problem with my mouse. Keyboard is working fine though. I don't know if this problem has something to do with the BIOS version. The problem is whenever I moved my mouse, it moved like an inch and stopped. When it stopped, I have to wait like 3-4 seconds then I can move it again like an inch. I have my USB keyboard and mouse enabled in the BIOS. Also, It was working fine when since I installed it. It is today that giving me some problem with my mouse. I tried different mouse, but no avail.

[Andrea deluxe]

I have F8e BIOS. I am having problem with my mouse. Keyboard is working fine though. I don't know if this problem has something to do with the BIOS version. The problem is whenever I moved my mouse, it moved like an inch and stopped. When it stopped, I have to wait like 3-4 seconds then I can move it again like an inch. I have my USB keyboard and mouse enabled in the BIOS. Also, It was working fine when since I installed it. It is today that giving me some problem with my mouse. I tried different mouse, but no avail.

flash f9a

[Jonny Manc]

Anyone notice any major differences between F8 and F9a??

[123456iambelial]

@ Andrea Deluxe,

What is the difference between F8e and F9a?

I think I solved my problem. I think the one that causes me some issue is my Creative sound driver.

EDIT:
Question guys, if I hook up a LED to the motherboard fan header, would it lights up and pulsate???

[Andrea deluxe]

Anyone notice any major differences between F8 and F9a??

only better usb mouse and keyboard support!

[123456iambelial]

only better usb mouse and keyboard support!

That is it?

[DavyBoy]

Well, it looks like I won't be getting this chip replaced anymore from OcUK..

Another one of the technicians posted in the thread on their customer support, saying that he has taken over this case from the guy who was dealing with me originally as he was only covering for him for his holidays.

Anyway, he tells me that I haven't been given a bunk chip, and that as long as it runs @ its rated speed, then that is all it is guaranteed for.

But, that isn't really the point anymore, what I am upset about is the fact that they sent me a replacement chip that had already been used, when they should have really just sent me back my original chip because it was tested and found not faulty, regardless of whether I was asking them to replace it.

Surely if a company has to send someone an RMA replacement, it should be brand new completely unused and still inside a sealed box???

I am furious about this tbh, as I really don't want to be stuck with this POS processor, it runs 10c hotter than my previous chip @ stock frequency.. that isn't right at all!!!

So, I will be giving these clowns a call tomorrow afternoon, and asking to talk to their Technical Manager, and I will explain to him what has happened, and I will also let him know that his technicians are using RMA returns in his pre built systems as well, I have got posts from the tech that was dealing with me where he has told me that one of his colleagues used my old chip in one of the pre built systems.

Somehow I don't think he will be best pleased about that!

[Jonny Manc]

Well, it looks like I won't be getting this chip replaced anymore from OcUK..

Another one of the technicians posted in the thread on their customer support, saying that he has taken over this case from the guy who was dealing with me originally as he was only covering for him for his holidays.

Anyway, he tells me that I haven't been given a bunk chip, and that as long as it runs @ its rated speed, then that is all it is guaranteed for.

But, that isn't really the point anymore, what I am upset about is the fact that they sent me a replacement chip that had already been used, when they should have really just sent me back my original chip because it was tested and found not faulty, regardless of whether I was asking them to replace it.

Surely if a company has to send someone an RMA replacement, it should be brand new completely unused and still inside a sealed box???

I am furious about this tbh, as I really don't want to be stuck with this POS processor, it runs 10c hotter than my previous chip @ stock frequency.. that isn't right at all!!!

So, I will be giving these clowns a call tomorrow afternoon, and asking to talk to their Technical Manager, and I will explain to him what has happened, and I will also let him know that his technicians are using RMA returns in his pre built systems as well, I have got posts from the tech that was dealing with me where he has told me that one of his colleagues used my old chip in one of the pre built systems.

Somehow I don't think he will be best pleased about that!

Now that is proper ty......you go mate, give em hell!!

Demand a new chip (which you are entitled to by UK law if yours was faulty or you get your old chip back) or demand a refund and buy a chip from a 'better' company.
As I said before, never had a an issue with any part of OcUK incl RMA, but I will think twice before I buy from them again!

[rjkoneill]

hi there - we are doing our best to help you

i have explained to you in the thread that we are sorting this issue out

i fail to see why you sent your original chip back if it was clocking far beyond 4ghz anyway

the fact of the matter is - the chip runs at its rated speed - the chip is not garunteed to 4ghz, it really is that simple

ocuk will issue you with a replacement to resolve the issue as i have stated on the private forum

as for us being clowns?

well - thats just not very nice is it

a technician and a supervisor offering customer support at 10pm at night in their own time is hardly unacceptable

[orig3n]

wow im amazed you guys get any sort of support on how much a CPU overclocks especially with a OEM chip, here in Aus we would be politely told to get lost if we tried to RMA a chip for such an issue.

Your temps seemed ok to me for the applied voltage, mine idles around 42-45c under a HK3 block at 1.3v 4200mhz and 75c loaded (fans on 7v)

hopefully they can come up with something for the droop but im assuming its hardware related i get 1.292v idle in CPU-z then it will dive to 1.276v under load but sometimes it can quickly dive to 1.262v quickly and kill linx then come back up again... LLC is on aswell it seems to do nothing.

[esdxx]

Well the way i see, the support from ocuk has been far better than i would get from any retailer in my country. The fact that they even talk to you about OC capatibility of the chip is quite surprising for me, i never dare to mentoin any OCing, since they dont support nor guarantee anything other, than that chip will run on stock clocks.

I once bring my chip to RMA, since i suspected it would couse my system to not post (it was MB, anyway). The support guy then looked at the chip, smiled and told me "Unless it is not fried, we are not gonna replace the chip, since those chips never break". Then he tried it and it obviously worked...

But on other hand, i would never send them top notch chip back just becouse some uncertainity about its funcionality, when it could be other hw components (or brackets in your case)

[rjkoneill]

if we were to send the chip back to intel via the correct RMA channel

we would have to wait up to 28 days for a replacement

then we would recieve a C0 stepping chip to forward to you as a replacement

that is the plain facts

your processor would not have had to go down this route as it was found to have no fault after testing

after reading through your thread thouroughly - i can only see that my colleague has done his best to help you
most of the time posting out of office hours in his own free time

if he opened the pack - then that is only to check contents were correct before shipping [probably to save you more hassle]
something that should maybe not have been done i do agree with

if you wanted a chip with guaranteed overclocking potential - we offer a bundle based on that that i personally create and test for each customer

the only difference between our guaranteed 4ghz bundle and BLunTSmoKeR's rig is the brand of memory used

[DavyBoy]

Hi Rich,

Mate, I know you are now doing everything you can to help me regarding this matter, Evo was taking care of me quite nicely, and then I find out that someone put a stop to him sending me out a replacement, and you then chimed in on my thread saying that the processor I had received as a replacement wasn't bunk like I am claiming it to be...

The reason I returned my previous chip was to do with the fact that I was only seeing 4GB of RAM out of 6GB, and I had went out and bought a new mobo, RAM and PSU just so that I could find out what was causing this issue, and none of the new hardware made a blind bit of a difference.

And the only piece of hardware that I hadn't changed with all my own testing was the previous processor, so I contacted Intel, and Gigabyte, and they both agreed with me that it was more than likely the IMC on the chip that was flaky, and was causing these problems, this is why I returned the previous chip..

2 days after I returned the processor, someone from this forum PM'ed me and told me to try and reseat my heatsinks mounting bracket, as he had the same issue with his i7 build, and it went on for months, he also changed all his hardware, and the problem still persisted, he even replaced his chip to, anyway, it was another person who suggested to him that it could be the heatsink that was the cause of the problem, so he reseated it, and his system has been fine ever since.

But like I said, my chip had already been returned by the time I got his message so I was unable to test it out to see whether it worked or not.

Anyway, seeing how both you and Evo have promised to replace this chip with another unused one from your warehouse, I will be delighted, and if it is a poor clocker, at least I will know for sure that it hasn't been tested, and wasn't known to be a bad chip..

I am sure somewhere deep deep down, you can understand my frustrations Rich, to have sent a chip back that I could get 4.4GHz out of, and to receive one that is 10c hotter at stock frequency, and struggles to hit 3.8GHz, and for the chip to have been used, you would have been unhappy about this as well.. Anybody would be frustrated about this experience!!!

As far as I am concerned, this matter is dealt with mate, so there is no point in us dragging it out any further now is there?


::edit::

It has nothing to do with my RAM that this chip doesn't clock well, I have underclocked the RAM to 1200MHz, and loosened up the timings as well, also I have tested my second set of RAM with this chip to, and there is no difference..

But at the end of the day mate, this has nothing to do with the chips overclocking ability, as you clearly stated on my thread it's clockability is irrelevant..

[rjkoneill]

I have asked the guy that is dealing with me to find me a chip that will do 20 x 200 on as little voltage as possible

how would he find this if he was to send you an unopend chip?

we appear to be going round in circles

the fact of the matter is we have done our best to help you and you have called us clowns on another forums

myself and my colleague work hard to provide good levels of technical customer service - and that is exactly what has gone on in this case

i understand you a frustrated but there was no need to make a company look bad whn they are trying to help you

that is all i wish to say in my personal capacity away from the ocuk boards

[DavyBoy]

Mate, this was when he told me he would find me a chip that would do 4GHz as a replacement for this current one!!!

Going round in circles isn't the word!!!

And I am not trying to make OcUK look bad, I was extremely angry at you guys when I made a lot of these posts on here..

I would have posted back here saying that I had been promised to have the chip replaced anyway, so for people reading, they would have seen how well I was being treated!!!

It should never have gotten so out of hand like it has, if Evo had been left to do what he promised he was going to do for me in the first place, there wouldn't have been any of this drama...

[DavyBoy]

But on other hand, i would never send them top notch chip back just becouse some uncertainity about its funcionality, when it could be other hw components (or brackets in your case)

If you had spent the last 3 months with a system, continuously testing it, buying a new mobo, RAM, PSU, and doing all the testing I had done with the hardware I had at hand, yes you would send your chip back..

Hell, I even contacted Gigabyte and Intel regarding this matter, and they both suggested that it was the processors IMC that was flaky...

I tested the chip on 2 mobos, with 2 sets of RAM, 3 GPU's, mutliple HDD's and OS'es, and every hardware config I tested gave me the exact same results.. I was at my wits end with the system, and the ONLY piece of hardware that hadn't changed was the CPU...

I had tried reseating the HSF a few times, but I never for the life of me suspected the mounting bracket to be the cause of 2GB of RAM not showing up!!

I mean, it sounds retarded to even think that a plastic shroud that is screwed through the mobo could be the cause of a problem like this..

I don't think I am the only person that thinks it is a really strange fault tbh..

Your temps seemed ok to me for the applied voltage, mine idles around 42-45c under a HK3 block at 1.3v 4200mhz and 75c loaded (fans on 7v)

.

So you are trying to tell me that 46c idle temps at stock frequency is normal?

And this is with a TRUE in Push/Pull config.. the last chip idled at 36c with an old Zalman 9700NT, and when the last chip was clocked to 4GHz the idle temps were only 2c higher than this new chip runs at stock!!!

This isn't normal imo...

[mudkip]

Why should a retailer look for a chip which does 4Ghz?

It's like buying a car, tune it and it got broken you bring it back and say : i want a new car but i want it to be tuned? The retailer is not responsible for your chip overclock abilities.

And 40-45 idle temps are totally normal. My i7 does 20x133 0.86 with 40-45 idle load only 50 degrees.

Btw , does anyone a program how much GT/s you have? I want to check if my 6.4 GT/s is working but don't know how

[DavyBoy]

Why should a retailer look for a chip which does 4Ghz?

LoL, it was the tech guy who said that he would find me a chip that could do 4GHz..

You clearly shouldn't post when you don't fully understand the situation you are getting involved in!

Also, regarding temps, I wouldn't class 46c as normal idle temps, as I already stated the chip I returned idled @ 36c, this is a 10c difference in temps, something isn't right and that's all there is about it..

And like I already said, this matter has been put aside, because it is being dealt with now.

[123456iambelial]

Hey guys,

What are the signs of weak CMOS battery???

[Hornet331]

Hey guys,

What are the signs of weak CMOS battery???

Bios looses settings and clock is always reseted.

[123456iambelial]

The reason I asked, because when I tried to boot to Vista, I got a black screen(after the loading bar). However, when I booted to Safe Mode, it booted just fine. I just could not boot to Vista for some reason. I pressed the Clear CMOS by the I/O plate, and restarted my PC and it booted just fine. The time did not change at all though.
Do you think my CMOS battery is getting weaker???

[orig3n]

So you are trying to tell me that 46c idle temps at stock frequency is normal?

And this is with a TRUE in Push/Pull config.. the last chip idled at 36c with an old Zalman 9700NT, and when the last chip was clocked to 4GHz the idle temps were only 2c higher than this new chip runs at stock!!!

This isn't normal imo...

um....YES your only using air cooling and it doesn't mean its the chips fault it might be a bad HSF mount or you had thermal management/C1E turned on in the BIOS, its not going to keep an i7 perfectly cool in any case, even water wont keep an i7 cool once you up the voltages, it all comes down to what config you use and how well you mount the cooler they just kick out way too much heat, if you dont have a perfect mount your going to end up with cores running at different temps all over the place.

Like i said even mine with the HK block would hit 55c to 60c loaded stock.