Refusing to do business with someone because they are a pain in the ass, just be a pain in the ass is one thing. But dealing with a customer that is pissed off because YOU screwed up, in the manner above is ridiculous.
I completely understand and support the right to deny service "at will", companies should be free to run how they see fit. It doesn't matter one bit that this is coming from Hank, because I would call Gary out on the same thing if this ever came from him.
Having a "Black ball" list for "shady" customers is one thing, but to put someone on the "deny service" list because YOU pissed them off is entirely different.
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