Quote Originally Posted by rehpyc View Post
Still kind of leaves a sour taste in one's mouth when it requires a middle man (or a Movieman ;p) to get an issue resolved that should not have been an issue at all in the first place, especially with their warranty policy blatantly expressing as much. It cleans the wounds, yes, but the wound is still there. Hopefully DD can learn from this type of situation.
It was being resolved before MM emailed and steps are being taken to help the responsiveness.