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Thread: *RESOLVED* Beware of Danger Den's warranty

  1. 10-19-2010, 07:20 PM #51
    Sparky
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    Oh my.

    Got a response back already

    Long story short - a replacement pump should be on its way shortly!
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  2. 10-19-2010, 07:31 PM #52
    Movieman
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    Quote Originally Posted by Sparky View Post
    Oh my.

    Got a response back already

    Long story short - a replacement pump should be on its way shortly!
    I told ya,listen to Uncle Davey..
    Also I have dealt with DangerDen before and I found them to be decent people but like all of us, sometimes communications get mixed up.
    Hell, they like DarthBeavis so they must have the patience of a saint!
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  3. 10-19-2010, 07:43 PM #53
    Sparky
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    Quote Originally Posted by Movieman View Post
    I told ya,listen to Uncle Davey..
    Also I have dealt with DangerDen before and I found them to be decent people but like all of us, sometimes communications get mixed up.
    Hell, they like DarthBeavis so they must have the patience of a saint!
    OK I burst out laughing at that Sorry DB!
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  4. 10-19-2010, 08:01 PM #54
    bot@xs
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    Quote Originally Posted by Movieman View Post
    I told ya,listen to Uncle Davey..
    that is awesome MM THX
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  5. 10-19-2010, 08:03 PM #55
    Movieman
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    Quote Originally Posted by bot@xs View Post
    that is awesome MM THX
    My pleasure, thats what Xs pays me for..
    Wait! They don't!
    You mean I do this for free?
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  6. 10-19-2010, 08:56 PM #56
    bot@xs
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    Quote Originally Posted by Movieman View Post
    My pleasure, thats what Xs pays me for..
    Wait! They don't!
    You mean I do this for free?
    well payed .. not measurable in mere dollars

    also thanks to everybody else who chimed in on this.
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  7. 10-19-2010, 09:47 PM #57
    terramir
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    Quote Originally Posted by bot@xs View Post
    well payed .. not measurable in mere dollars

    also thanks to everybody else who chimed in on this.
    Your welcome, please let me know when everything is done, I need to be able to assure my clients if I recommend their parts
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  8. 10-19-2010, 10:06 PM #58
    DarthBeavis
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    Quote Originally Posted by Sparky View Post
    OK I burst out laughing at that Sorry DB!
    Glad it got resolved
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  9. 10-20-2010, 01:15 AM #59
    rehpyc
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    Still kind of leaves a sour taste in one's mouth when it requires a middle man (or a Movieman ;p) to get an issue resolved that should not have been an issue at all in the first place, especially with their warranty policy blatantly expressing as much. It cleans the wounds, yes, but the wound is still there. Hopefully DD can learn from this type of situation.
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  10. 10-20-2010, 01:45 AM #60
    Nightstar
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    Quote Originally Posted by penguins View Post
    the main problem with this that i didn't realize at first is not that they aren't honoring the warranty but that they pulled sparky and bots around in the mud for a couple weeks making them send something usps back and forth for no reason (not honoring warranty)

    fry's is definatly not to blame, hell they get props from me for even supplying a wc kit that isn't thermaltake!!
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    Quote Originally Posted by rehpyc View Post
    Still kind of leaves a sour taste in one's mouth when it requires a middle man (or a Movieman ;p) to get an issue resolved that should not have been an issue at all in the first place, especially with their warranty policy blatantly expressing as much. It cleans the wounds, yes, but the wound is still there. Hopefully DD can learn from this type of situation.
    Perhaps you'd be so kind as to email OCZ on my behalf, I have a box full of dead lifetime warranty products that they don't stock anymore.
    OCZ, where life-time warranty means until we're out of stock!
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  11. 10-20-2010, 01:59 AM #61
    penguins
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    i could but i don't know why you want me to lol is there a 6pack in it for me if i succeed?? lol
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  12. 10-20-2010, 03:01 AM #62
    WhiteFireDragon
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    glad it got solved, they shouldn't have responded like that in the first place. but it really took several people to help get a freakin pump replaced? i think they only replaced it because they don't wanna deal with the hassle from a whole angry forum. sparky, just curious, what did the final resolving email say?
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  13. 10-20-2010, 03:51 AM #63
    rehpyc
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    Quote Originally Posted by Nightstar View Post
    Perhaps you'd be so kind as to email OCZ on my behalf, I have a box full of dead lifetime warranty products that they don't stock anymore.
    I find most "lifetime" warranties a joke with most companies.. so OCZ isn't alone there. However, I can't speak negatively of OCZ since they actually upgraded the hardware I needed replaced due to the original being faulty after a year, and they even paid the shipping both ways.
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  14. 10-20-2010, 05:32 AM #64
    CrazyNutz
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    Nice Im happy to know they did the right thing.
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  15. 10-20-2010, 05:45 AM #65
    Tackleberry
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    It's always best to get familiar with terms of use before buying online.
    Just a general thought.
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  16. 10-20-2010, 08:47 AM #66
    DarthBeavis
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    Quote Originally Posted by rehpyc View Post
    Still kind of leaves a sour taste in one's mouth when it requires a middle man (or a Movieman ;p) to get an issue resolved that should not have been an issue at all in the first place, especially with their warranty policy blatantly expressing as much. It cleans the wounds, yes, but the wound is still there. Hopefully DD can learn from this type of situation.
    It was being resolved before MM emailed and steps are being taken to help the responsiveness.
    "Thing is, I no longer consider you a member but, rather a parasite...one that should be expunged."
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  17. 10-20-2010, 08:51 AM #67
    DarthBeavis
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    Quote Originally Posted by Tackleberry View Post
    It's always best to get familiar with terms of use before buying online.
    Just a general thought.
    Danger Den's terms are they take care of their customers. This was a fluke. If anyone here has DD issues please contact me.
    "Thing is, I no longer consider you a member but, rather a parasite...one that should be expunged."
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  18. 10-20-2010, 08:55 AM #68
    DarthBeavis
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    Quote Originally Posted by DarthBeavis View Post
    Danger Den's terms are they take care of their customers. This was a fluke. If anyone here has DD issues please contact me.
    After you attempted to contact them of course
    "Thing is, I no longer consider you a member but, rather a parasite...one that should be expunged."
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  19. 10-20-2010, 11:15 AM #69
    millertime359
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    SOunds like it may have been a case of a rep having a bad day or just being lazy. It happens. I know I have had issues like this with other companies where it took a couple of calls to get someone that felt like helping or that wasn't stupid.

    Glad it got fixed though. It would be a shame to have this issue out there with the release of their new res coming up soon.
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  20. 10-20-2010, 02:40 PM #70
    Sadasius
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    I love happy endings...sniff sniff

    Glad to see DD step up to the plate and fixed the problem. It speaks volumes for them.
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  21. 10-20-2010, 02:42 PM #71
    Sparky
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    I got an email today with a fedex tracking #. That was quick!
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  22. 10-20-2010, 02:44 PM #72
    Sadasius
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    Quote Originally Posted by Sparky View Post
    I got an email today with a fedex tracking #. That was quick!
    Awesome stuff! Very happy for you that this got resolved.
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  23. 10-20-2010, 02:44 PM #73
    Movieman
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    Quote Originally Posted by DarthBeavis View Post
    It was being resolved before MM emailed and steps are being taken to help the responsiveness.
    Oh yea? Well my email went before your email so there!
    God's truth, I don't care who accomplished what as long as it was settled.
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  24. 10-20-2010, 02:51 PM #74
    millertime359
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    Quote Originally Posted by Movieman View Post
    Oh yea? Well my email went before your email so there!
    God's truth, I don't care who accomplished what as long as it was settled.
    That is true, I bet your e-mail did leave before DB's. He probably was filling up the jager machine.
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  25. 10-20-2010, 02:52 PM #75
    Martinm210
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    Glad it all worked out..
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