NFC, I already said the item was NOT open box, still sealed up, brand new, and sold as such. It shouldn't matter how long it was on the shelves, warranty should start from date of purchase! If it doesn't per their policy, well, that's a purpose of this thread, to warn others that their "1 year" is only from date of manufacture, not date of purchase, and if this is a problem to steer away from them. Wouldn't you be irritated if you bought a hard drive today that had a 3 year warranty, it dies in just over 2 years, so you go to RMA it and they say "nope sorry it was made over 3 years ago, too bad"? Same idea here.

And already addressed the second-hand thing. Again, we were told, by a DD rep, that it was not a problem, it was covered, and to send it in. Why else would I send it in before being told it was OK to?

So yes, I do think it is fair to blame DD - if for nothing else for telling us both one thing, then doing something exact opposite of what they said. I think that is the part that is the biggest complaint here.

Why would I blame Fry's? It isn't their fault the pump is bad, they didn't put the kit together. They just got the shipment from Danger Den, slapped a price tag on it, and stuck it on the shelves. Couldn't return to them out of their 30 day period, which is fine as it isn't their job to warranty the product in the first place anyway.