Quote Originally Posted by iceredwing View Post
well i received an e-mail from Hank. He informed James to apologize for his behavior and they refunded the entire shipping costs due to the error & the comments.

Thanks for the advice, this was probably farther than I intially wanted to take it. But it is nice to know that customer support still matters to some companies
They are a good company. I deal with them all the time. Heck without asking they refunded my shipping charge on one item because I bought something impulsively after I made a purchase already and they put that item with my other purchase. Now tell me who does that? They are the only one's I know of. They have always been pretty damn good to me and I am thankful they are around with so many damn products. I keep buying impulsively from them. Cannot help it I guess I am hooked. Is it an addiction when I keep checking back and clicking the 'new items' link? You do it too right?!?