TFC Monsta - Need a laugh?

[Martinm210]

Keep in mind we're not all in the same country and speak English. If I owned a small company and only had a handful of English speaking people, I sure as heck wouldn't want to be answering RMA calls from folks that spoke other languages. Trying to understand angry customers who speak a language you may only partially understand (and likely would misunderstand a good portion of the time) would be setting yourself up for real failure.

I believe that may be part of why smaller companies often work "Through" the retailer, particularly when their products sell internationally. The reatailers are the ones who are setup to handle those sorts of issues in these niche markets, and they are also the ones who should be the first line if there are issues like shipping damage that would enter the same channel. How would you separate RMA "Manufacturing defect type" issues from shipping damage issues, etc. The manufacturer may have sent the rads in perfect condition to the retailer, but there could have been damage between the retailer and the buyer. It may have even been poor packaging on the retailers end, or miss packaging. So I think it's rather tricky to separate correctly and why there is that general "retailer is the first contact" protocol.

FWIW, I've had no problems with my TFC480 and I've tried and used all sorts of barbs including TFC compression fittings and multiple test platforms and a couple of rebuilds now. I'm currently using XSPC standard barbs on my TFC480 and I've used a wrench to crank those on, no problem.

Anyhow, I couldn't say enough good about the QC on my TFC 480, both my TFC480 and my HWlabs 480GTX were my highest quality radiators I've owned to date. They both came in perfect condition and I've had no issues with either of them.

Can't say I like compression fittings though, I don't like any of them. I've had leaks myself and darn near started a fire because of compression fittings. I'll stick with standard barbs and clamps...they work better for me.