*RESOLVED* Beware of Danger Den's warranty

[rehpyc]

A retailer typically doesn't care about a defective item passed the 30-day window, unless you purchased one of their store warranty plans. It's worth a shot, though.

I really don't understand why people are focusing so heavily on the non-transferable warranty. It's not as if the original owner being willing to provide the proof of purchase and send the product in is any different than Sparky sending the product in.

[Nightstar]

That really sucks Sparky.

I recently had a similar experience with an ASUS MOBO with bad caps. Based on my reciept I had 3 months of warranty left but ASUS cares not about purchase date, only manufacture date. In my town the local PC store won't sell you a MOBO anymore without opening the box for your inspection first. I expect there have been a lot of angry customers complaining about similar issues.

As you may have divined from my sig I've had plenty of warranty experiences myself. My expensive OCZ VX RAM kept dying though my TCCD worked just fine. OCZ CSR rep offers to replace my DIMMS with stuff that cost less than half the value of my defunct kit and then has the nerve to lecture me on the economics of warranty programs. Clearly the lifetime of the DIMM is the one specified in the case of that warranty not the life of the owner, the company nor even the computer. Soon after my OCZ powerstream went tits up followed by an OCZ flash drive. Every other component in that PC works great today, I'm typing on it now.

To avoid the disapointment of misrepresented warranty I no longer buy anything OCZ regardless of value or performance.

I'd say the computer industry with all its problems is actually pretty good with warranty compared to say... the automotive industry. Secret DSBs suppressed safety recalls all on 20k+ consumer endurables that could just take your life.

Don't believe the warranty hype. Your consumer rights are only as good as your lawyer.

[Petra]

Sounds like they're trying to cover themselves because Laing won't replace the pump (Laing's warranty with DD goes from the date that DD purchased the pumps...however, the warranty between you/the original purchaser and DD should be honored regardless of the status of the warranty between Laing and DD). Really, DD should have taken into account the possibility of product sitting for a long period of time when selling to brick-and-mortar stores like Fry's and accepted that they may just have to suck up the cost of a few pumps should anything not work properly.

[bundymania]

Don't believe the warranty hype. Your consumer rights are only as good as your lawyer.

made my day

[Section8]

Not that I agree with the warranty issue, but I think the guy who sold you the pump should be handling the warranty, not yourself. He should be giving you your money back and dealing with this. Seems you'r being way too nice and doing his work for him.

At least that's the way I have done it when reselling something. I once bought a DVD set brand new in the package(actually my wife did), never used it then resold it unopened. My buyer opened it brand new and said a disc wouldn't play, so I gave her a full refund and paid her to ship it back. That's customer service.

In this scenario, it's no different than buying a new unopened item from an ebay seller and blaming the original seller your seller bought it from. Your transaction was with your seller, you should deal with him. Then he should deal with DD if he is not happy.

DD have always been really nice folks in my experience. While I never had to do any returns, they have always been really nice to work with. They helped sponsor several of my tests, gave me radiators like my HWlabs 480GTX for nothing more than a nice "Good work testing, appreciate what you do". Not many vendors were anywhere near as nice, actually many of them have "Borrowed" my testing results as a selling point and never even asked Not DD, they have been more than nice at least from a testing standpoint.

I would suggest asking your seller to do the right thing and eat the sale. That's the way reselling "Should" work.. Hopefully, he'll do what's right.

+1 This is how i would handle something like that as well. I still feel like DD is screwing them both though regardless. Pretty crappy business practice especially when it's a $70 part. If they would have simply held up there promised end of the deal regarding the warranty I am sure he would have bought many more items in the future..Now they just lost 100 potential customers. It really pisses me off when these companies make such a big deal over little items. I once bought about 200 dollars worth of BP fittings from Performance PC's and they sent me all the correct fittings but 2. I called them up and got an RMA started but they refused to send me the proper parts until they received the wrong parts back even though it was clearly there fault they shipped the incorrect fittings. Now the wrong parts totaled about $7.00? I was pretty peeved.

[NFC]

I am sorry you are frustrated and have a dead pump. I'm not sure if it is fair to blame DD in this situation, however.

Not only was the kit purchased second-hand, but it seems that the kit was a clearance item to begin with meaning it could have been on the shelves for quite some time.

It seems to me that you should go to your friend, your friend should go to Fry's, Fry's should go to DD, and DD should go to Laing.

If the pump was purchased straight from DD and was not working and they gave you crap then I think it would warrant some nasty complaints.

I'm sure there is more information on your side of the story, like whether the item was open box to begin with and if Fry's even offered a warranty. DD could step up and go above and beyond in this situation, but that's what it would be...above and beyond.

DD is hanging in there and battling the economy. I know they care about their customers. I really am sorry that your stuff doesn't work--I've been there purchasing items second hand--but in my opinion DD doesn't deserve the flakk it is getting in this thread.

Why not blame Fry's and get your friend to get his money back from them?

[Sparky]

NFC, I already said the item was NOT open box, still sealed up, brand new, and sold as such. It shouldn't matter how long it was on the shelves, warranty should start from date of purchase! If it doesn't per their policy, well, that's a purpose of this thread, to warn others that their "1 year" is only from date of manufacture, not date of purchase, and if this is a problem to steer away from them. Wouldn't you be irritated if you bought a hard drive today that had a 3 year warranty, it dies in just over 2 years, so you go to RMA it and they say "nope sorry it was made over 3 years ago, too bad"? Same idea here.

And already addressed the second-hand thing. Again, we were told, by a DD rep, that it was not a problem, it was covered, and to send it in. Why else would I send it in before being told it was OK to?

So yes, I do think it is fair to blame DD - if for nothing else for telling us both one thing, then doing something exact opposite of what they said. I think that is the part that is the biggest complaint here.

Why would I blame Fry's? It isn't their fault the pump is bad, they didn't put the kit together. They just got the shipment from Danger Den, slapped a price tag on it, and stuck it on the shelves. Couldn't return to them out of their 30 day period, which is fine as it isn't their job to warranty the product in the first place anyway.

[terramir]

sparky check your Pm
And I think this all really bites, considering that you sent it back and then got it returned and it was purchased from a retailer less than a year ago.
I saw this thread and let them know my opinion on the matter, any high end systems I custom build (for clients) will not have their parts in it unless they get their warranty department straightened out. Danger den for now get's a , we'll see how they respond
sparky PM me and let me know if you e-mailed him.
terramir

[WhiteFireDragon]

sparky, this really sucks that it happened like this. i think all you would have to do is tell your story and resellerratings.com and post bad feedback. they will monitor it and will respond because they would not want to tarnish their reputation. i bought an acrylic case from them and payed a little extra for some custom work, and they messed it up, so i posted my review of them. they responded and corrected the mistake and sent me new parts at their cost. i changed my rating for them and everyone was happy. for reference, here's my review, i suggest you also post on there. hope everything works out for you

http://www.resellerratings.com/selle...#comment535748

[bot@xs]

i also wanted to add that i indeed contacted fry's .. first actually. fry's stated that they themselves do hardly warrant any item but refer to manufacturer warranties.
from a fry's point of view, DD is the manufacturer...of the kit anyway.
fry also was helpful enough to provide me with a copy of the original receipt if that would have changed DD's mind which it did not as they have claimed it would.
this was initially one of the reasons why they did not want to honor the RMA, then it changed to "you (sparky) are not the original owner, then to "because it was on sale", then to "we just can't do it" then to silence.

@NFC

It seems to me that you should go to your friend, your friend should go to Fry's, Fry's should go to DD, and DD should go to Laing.

this is exactly what i was trying to avoid .. reason? cost
USPS would have been the only one benefiting from this and with all the postage and shipping cost back and forth you could just buy a new pump and right this off as a loss. i made this clear when i initiated the RMA

[rehpyc]

Not only was the kit purchased second-hand, but it seems that the kit was a clearance item to begin with meaning it could have been on the shelves for quite some time.

Keep up with the information before blindly posting, since it was stated the kit wasn't an open-box item.

It seems to me that you should go to your friend, your friend should go to Fry's, Fry's should go to DD, and DD should go to Laing.

There's a reason why stores give you a 30-day window for returns/exchanges/replacements and why manufacture warranties are separate. After 30 days, you typically go to the manufacturer or whomever is providing the warranty. In this case, it is DD that should be handling warranties.

DD is hanging in there and battling the economy. I know they care about their customers. I really am sorry that your stuff doesn't work--I've been there purchasing items second hand--but in my opinion DD doesn't deserve the flakk it is getting in this thread.

Why not blame Fry's and get your friend to get his money back from them?

Why should Fry's be to blame? This is why places like Best Buy offer insurance plans for products they sell. After 30 days, you get to replace your defective unit, they get to handle the RMA process that doesn't cost them much, and all the while they rack in lot's of money over the insurance plans.

DD is being blamed because they are choosing to not replace an item under warranty based on the fact that the product is so old as opposed to when it was purchased. AFAIK warranties are namely set for the expected lifespan of a product in use.

It kinda makes me cringe when people post so ignorantly..

[mlwood37]

you know sitting here reading this im glad i live in the UK that's for sure. USA may be a world super power but heck you have to take out separate insurance for ever thing to cover you assess.

Make's me look at our own system here in the UK and think "wow" we not bad for a small country ...

[millertime359]

you know sitting here reading this im glad i live in the UK that's for sure. USA may be a world super power but heck you have to take out separate insurance for ever thing to cover you assess.

Make's me look at our own system here in the UK and think "wow" we not bad for a small country ...

You don't need to buy that insurance. The nice thing about it though is you don't have to worry about things like this happening. I have heard friends have bought PS3s from Best Buy. It covers for 3 years and anything at all goes wrong, you bring it back and they get a new one. For $60 it not a bad deal as u get a brand new PS3 if your machine accidentally takes a tumble down the stairs a couple months before the warranty expires.

[penguins]

the main problem with this that i didn't realize at first is not that they aren't honoring the warranty but that they pulled sparky and bots around in the mud for a couple weeks making them send something usps back and forth for no reason (not honoring warranty)

fry's is definatly not to blame, hell they get props from me for even supplying a wc kit that isn't thermaltake!!

[millertime359]

Limited Warranty

Danger Den will replace or repair products it sells to Customer which are defective due to manufacturing or material defects if, and only if, customer notifies Danger Den in writing of the claimed defect within 1 year following the date of sale. Danger Den will not be responsible for any damages beyond the cost of such repair or replacement. Danger Den agrees to pay all shipping or mailing expenses for return of defective products to Danger Den. In the event Danger Den confirms on inspection that the returned product was defective due to any manufacturing or material defects, Danger Den will repair or replace the defective product. Customer may not assign or transfer their rights pursuant to this limited warranty to any other person or entity. Danger Den may condition its duty to replace or repair any product which Customer claims is defective due to manufacturing or material defects on Customer's proof of purchase.

From their website. I agree, that is what sucks the most that they first told u they would and now they have said flat out no. How many different reps have you talked to?

[nascasho]

Wow dude that sucks. I'm going to avoid them for now on in case I run into a similar situation, hope everything gets worked out for you.

[Movieman]

I've had a few dealings with DD and found them to be reasonable people.
I just sent them a email on this and lets all take a breath and see how they respond.

[Sparky]

From their website. I agree, that is what sucks the most that they first told u they would and now they have said flat out no. How many different reps have you talked to?

Well heck...

If they do change their minds, I'll push for them to pay shipping to them then. I'm not paying shipping to them TWICE when their site even says they'll pay for shipping in the first place! Heh.

[bot@xs]

many thanks MM as well.
i initially spoke to a guy who was friendly and open to what i explained my situation is and what i planned and would like to do.
i believe the other rep was female and thats who primarily handled the case from then on out.

[Movieman]

Well heck...

If they do change their minds, I'll push for them to pay shipping to them then. I'm not paying shipping to them TWICE when their site even says they'll pay for shipping in the first place! Heh.

Patience young padawan..
Lets give these nice people from DangerDen the opportunity to get into work tomorrow and read their email..
Ok?

[Sparky]

Yessir

[millertime359]

Hope the best for Sparky and Bot.

[aqualab]

Patience young padawan..
Lets give these nice people from DangerDen the opportunity to get into work tomorrow and read their email..
Ok?

Of course if they read those posts they will do damage control. But why customers have to go Xtreme Complain …. To receive the service they deserve

[terramir]

yes patience is good I was e-mailing them to from an oem's perspective (I on a contract basis build custom high-end computers), also I'm right now in the process of engineering a tec design, it's fairly standard (chilled WC and WC tec's), however the controller won't be (custom programming and temp and humidity sensors) And well it seems like they woke up. MM good that your pushing as well, because their products are not half bad, would be a shame if I would have to exclude them from the recommended accessory supplier list. ( I think that got there attention).
Anyways, guys follow up on the e-mail addy I sent you earlier and dun forget to include the other correspondence you had the guy want's to find out why the heck this thread started in the first place (i.e. who f'ed up) and he wants to make it right.
GL
terramir

[Sparky]

I have sent the email with a copy-paste of the correspondence between me and the rep I was dealing with. I'm not sure how much went on between her and Bot - I get the impression she ignored him, actually. Correct me if I'm wrong.