I am sorry you are frustrated and have a dead pump. I'm not sure if it is fair to blame DD in this situation, however.
Not only was the kit purchased second-hand, but it seems that the kit was a clearance item to begin with meaning it could have been on the shelves for quite some time.
It seems to me that you should go to your friend, your friend should go to Fry's, Fry's should go to DD, and DD should go to Laing.
If the pump was purchased straight from DD and was not working and they gave you crap then I think it would warrant some nasty complaints.
I'm sure there is more information on your side of the story, like whether the item was open box to begin with and if Fry's even offered a warranty. DD could step up and go above and beyond in this situation, but that's what it would be...above and beyond.
DD is hanging in there and battling the economy. I know they care about their customers. I really am sorry that your stuff doesn't work--I've been there purchasing items second hand--but in my opinion DD doesn't deserve the flakk it is getting in this thread.
Why not blame Fry's and get your friend to get his money back from them?
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