You have to remember it is a warehouse were guys are seeing a ton of orders. He also probably has people working in the warehouse that aren't as knowledgeable about computer parts as most people here are. Mistakes will happen, even more so if you are ordering small parts like fittings and screws, and etc.

I would bet that if Gary decided to scale his business up to the size of PPC, you would probably see a raise in mistakes too.

It does suck, but it seems you were taken care of.