Quote Originally Posted by washu9 View Post
That's an encouraging fact.

But we still haven't heard a peep from primochill in regards to replacements... and it's been months... rather disheartening...

For me, they have not even responded to my RMA request.
Only got an automatic response that said the msg got logged.
I can certainly understand your frustration but you also have to realize that production doesn't simply happen over night. Here is the time line for this situation (as I understand it).

  • Primochill decides to move production from China to California.
  • Chinese company refuses to fill out paperwork so the molds can be shipped.
  • Primo hires a "rescue company" to retrieve molds
  • Molds head to US (presumably by ship, which will take ~2-4 weeks). At ~2' square, they are very small (by comparative measures to say, a 767), but they aren't exactly light, so plane is pretty much ruled out as shipping costs wouldn't be worth it.
  • Molds go to new plant in US to be cleaned, fixed and tweaked. This could be as little as a day or as long as a month, depends how bad the Chinese trashed them.
  • Test products with new material are made and put through the wringer. Process is repeated until suitable products are produced.
  • Geno and Brian final OK them and start shipping again


It would be nice though if someone who is actually involved in the process would pop up and give us a clue as to what step they are at.