EVGA GTX 285 Hydro Copper - Is this a joke or what?

[tomslick.ca]

The problem is that this cooler doesn't meet the specification that you think it would be.

So this is about what YOU think and not about what it is.
YOU did not look at what you bought. YOU assume that YOU have a right to something else at the manufactures expense because YOU made a mistake
I was wrong it's not your retailers fault. It's your. YOU screwed up. YOU didn't research what YOU bought and now YOU regret your purchase.
YOU choose to purchase the ER model and not the AR.
YOU bought a Chevette and thought you were buying a Corvette bucause they almost have the same name.
And now want EVGA to pay for your upgrade.

Wow the next time I go to McDonalds I am going to complain that my Big Mac should have a steak on it because I think it is false advertising, it says "100% all beef patties", and that means steak

Stop whining and take the refund, before someone realizes YOU made the mistake and decides to charge you the restocking fee.

but the right thing to do would be to ship him the proper "AR" card that he wanted and they advertised to begin with.

They advertised the card as an ER, he ordered an ER, and got an ER

evga will loose more money in missed sales because of threads like these, than they would have by replacing the card with what was advertised.

So a company that gives you exactly what you ordered is not a company that you want to buy from?

This thread shows one thing. People don't care to take responsibility for their mistakes. It's always someone else's fault that they didn't take the time to read the information and make an educated decision. "Poor me, I forgot to do something and now nobody else want to pay for my mistake so I don't have to" "So now I'm going to yell and scream till I get my way, Mommy EVGA won't give me what I want"

[DeathWalking]

So this is about what YOU think and not about what it is.
YOU did not look at what you bought. YOU assume that YOU have a right to something else at the manufactures expense because YOU made a mistake
I was wrong it's not your retailers fault. It's your. YOU screwed up. YOU didn't research what YOU bought and now YOU regret your purchase.
YOU choose to purchase the ER model and not the AR.
YOU bought a Chevette and thought you were buying a Corvette bucause they almost have the same name.
And now want EVGA to pay for your upgrade.

Wow the next time I go to McDonalds I am going to complain that my Big Mac should have a steak on it because I think it is false advertising, it says "100% all beef patties", and that means steak

Stop whining and take the refund, before someone realizes YOU made the mistake and decides to charge you the restocking fee.



They advertised the card as an ER, he ordered an ER, and got an ER


So a company that gives you exactly what you ordered is not a company that you want to buy from?

This thread shows one thing. People don't care to take responsibility for their mistakes. It's always someone else's fault that they didn't take the time to read the information and make an educated decision. "Poor me, I forgot to do something and now nobody else want to pay for my mistake so I don't have to" "So now I'm going to yell and scream till I get my way, Mommy EVGA won't give me what I want"

First off, cut the condescension.

Secondly, the *part number* was an ER. He *ordered* an ER...because the *picture* was that of an AR

[tomslick.ca]

Secondly, the *part number* was an ER. He *ordered* an ER...because the *picture* was that of an AR

The picture is meaningless, on EVGA's website the picture is correct. So what now? Who is at fault now?
and as for being condescending, maybe a little out of line, yes, but what about 5 pages of posts blaming a reputable manufacturer because someone did not bother to research the product? A-Grey did not even purchase the card from EVGA as stated in the first post, he got it from a store in Belgium. The pictures he relied on were not on an EVGA website, the site was owned and operated by MPL. So you and the OP are stating that since MPL placed the incorrect picture on their website (which I might add does not list what block is on the card) EVGA is responsible for what MPL did, and as such EVGA should give him a product that he did not order or pay for.
Maybe EVGA should honor the 132-BL-E758-TR with the warranty of the 132-BL-E758-A1 since the picture is of the same product? Or if you buy something like the 01G-P3-1180-AR (1GB) for $350USD you should be able to get the 02G-P3-1185-AR (2GB) $420USD because they have the same picture. It's not the picture that matters it's the part number. If he had ordered an AR then he should get and AR, but he ordered an ER and got an ER. He should either take what he ordered and accept the mistake that he made, or take the out he was given and take the refund that they offered him, and not complain that EVGA gave him the wrong card because they didn't.

[NaeKuh]

Take refund gray.

Pick up a HD5870.

Kiss the 285GTX bye bye in the rear view mirror.

[Adamantine]

The picture is meaningless, on EVGA's website the picture is correct. So what now? Who is at fault now?
and as for being condescending, maybe a little out of line, yes, but what about 5 pages of posts blaming a reputable manufacturer because someone did not bother to research the product? A-Grey did not even purchase the card from EVGA as stated in the first post, he got it from a store in Belgium. The pictures he relied on were not on an EVGA website, the site was owned and operated by MPL. So you and the OP are stating that since MPL placed the incorrect picture on their website (which I might add does not list what block is on the card) EVGA is responsible for what MPL did, and as such EVGA should give him a product that he did not order or pay for.
Maybe EVGA should honor the 132-BL-E758-TR with the warranty of the 132-BL-E758-A1 since the picture is of the same product? Or if you buy something like the 01G-P3-1180-AR (1GB) for $350USD you should be able to get the 02G-P3-1185-AR (2GB) $420USD because they have the same picture. It's not the picture that matters it's the part number. If he had ordered an AR then he should get and AR, but he ordered an ER and got an ER. He should either take what he ordered and accept the mistake that he made, or take the out he was given and take the refund that they offered him, and not complain that EVGA gave him the wrong card because they didn't.

Hey smart guy, when did you miss he wants the AR version because the ER version he received CAN'T fit 1/2" fittings that it was advertised as compatible with? AR/ER is irrelevant if it's not going to work as advertised.

[tomslick.ca]

Hey smart guy, when did you miss he wants the AR version because the ER version he received CAN'T fit 1/2" fittings that it was advertised as compatible with? AR/ER is irrelevant if it's not going to work as advertised.

So I guess your another person that can't take the time to read
http://prf.icecat.biz/index.cgi?prod...;shopname=mpl;
http://www.evga.com/products/pdf/01G-P3-1290-ER.pdf
SO WHERE DOES IT SAY THAT IT USES 1/2" FITTINGS? Or G1/4?

Does no body read any more.
And if he wanted the AR version then he should have ordered the damn thing instead of complaining that someone else made a mistake when he ordered the wrong one.

So if he doesn't want what he has then he should take the refund.
And it seems other European retailers got it right on there websites
http://www.heise.de/preisvergleich/a406861.html
http://www.schottenland.de/preisverg...01G-P3-1290-ER
http://www.overclockers.co.uk/showpr...56&subcat=1341
http://www.hardware.info/en-UK/produ...B_01GP31290ER/
http://geizhals.at/a406861.html
http://www4.computeruniverse.net/url...urlmapped=true
http://business.lieske-elektronik.de...36.htm?lang=en

So why should EVGA be the one getting the bad rep for his mistake. Or lets say he was misled, why isn't MPL the bad guy, they are the ones that put up the wrong picture. Or why not the distributor in the Netherlands, they are the one that gave MPL the correct product that didn't match the picture.

[meanmoe]

@ A-Grey
NaeKuh makes good sense. 5870

@ tomslick.ca
Man, all of that was probably a little unnecessary. I hope you feel better now.
(it was a long time ago - he can't hurt you anymore.)

[dengyong]

So I guess your another person that can't take the time to read
http://prf.icecat.biz/index.cgi?prod...;shopname=mpl;
http://www.evga.com/products/pdf/01G-P3-1290-ER.pdf
SO WHERE DOES IT SAY THAT IT USES 1/2" FITTINGS? Or G1/4?

Does no body read any more.
And if he wanted the AR version then he should have ordered the damn thing instead of complaining that someone else made a mistake when he ordered the wrong one.

So if he doesn't want what he has then he should take the refund.
And it seems other European retailers got it right on there websites
http://www.heise.de/preisvergleich/a406861.html
http://www.schottenland.de/preisverg...01G-P3-1290-ER
http://www.overclockers.co.uk/showpr...56&subcat=1341
http://www.hardware.info/en-UK/produ...B_01GP31290ER/
http://geizhals.at/a406861.html
http://www4.computeruniverse.net/url...urlmapped=true
http://business.lieske-elektronik.de...36.htm?lang=en

So why should EVGA be the one getting the bad rep for his mistake. Or lets say he was misled, why isn't MPL the bad guy, they are the ones that put up the wrong picture. Or why not the distributor in the Netherlands, they are the one that gave MPL the correct product that didn't match the picture.

Just because you're an evga fanboy doesn't mean they're right... maybe you should check the facts before having a tantrum.

[tomslick.ca]

@ A-Grey
NaeKuh makes good sense. 5870

@ tomslick.ca
Man, all of that was probably a little unnecessary. I hope you feel better now.
(it was a long time ago - he can't hurt you anymore.)

this did make me laugh.
yeah it's been one of those days I guess

Just because you're an evga fanboy doesn't mean they're right... maybe you should check the facts before having a tantrum.

I've only owned 1 EVGA product my entire life. So fanboy no. Business owner yes. Just tired of people whining when it's there fault. Oh and I did get the facts straight, I read through the thread three or four times before I said anything just to make sure. I've had customers just like this. "The Marble on display has more red in it", "That slate has more green in it", your display that has been up for 3 years shows more of a patina then the brand new inserts I received", "This tile that I bought 5 years ago, installed and used for the past 5 years, exactly doesn't match the tile I just bought. So I see EVGA's point. It's what the distributor, that sold it to the retailer, that sold it to the customer ordered, and it's exactly as EVGA advertised to the distributor.

[Adamantine]

So I guess your another person that can't take the time to read
http://prf.icecat.biz/index.cgi?prod...;shopname=mpl;
http://www.evga.com/products/pdf/01G-P3-1290-ER.pdf
SO WHERE DOES IT SAY THAT IT USES 1/2" FITTINGS? Or G1/4?

Does no body read any more.
And if he wanted the AR version then he should have ordered the damn thing instead of complaining that someone else made a mistake when he ordered the wrong one.

So if he doesn't want what he has then he should take the refund.
And it seems other European retailers got it right on there websites
http://www.heise.de/preisvergleich/a406861.html
http://www.schottenland.de/preisverg...01G-P3-1290-ER
http://www.overclockers.co.uk/showpr...56&subcat=1341
http://www.hardware.info/en-UK/produ...B_01GP31290ER/
http://geizhals.at/a406861.html
http://www4.computeruniverse.net/url...urlmapped=true
http://business.lieske-elektronik.de...36.htm?lang=en

So why should EVGA be the one getting the bad rep for his mistake. Or lets say he was misled, why isn't MPL the bad guy, they are the ones that put up the wrong picture. Or why not the distributor in the Netherlands, they are the one that gave MPL the correct product that didn't match the picture.

http://www.evga.com/articles/00464/

Says 1/2" barbs are included. According to the picture Grey posted, 1/2" barbs won't fit.

http://www2.computeruniverse.net/url...urlmapped=true

Also says 1/2" barbs are included and it's an ER.

[EagleRock]

@Grey - Take the money back and buy a better card


@tomslick.ca - This is not a war, just calm down !

[DeathWalking]

I've only owned 1 EVGA product my entire life. So fanboy no. Business owner yes. Just tired of people whining when it's there fault. Oh and I did get the facts straight, I read through the thread three or four times before I said anything just to make sure. I've had customers just like this. "The Marble on display has more red in it", "That slate has more green in it", your display that has been up for 3 years shows more of a patina then the brand new inserts I received", "This tile that I bought 5 years ago, installed and used for the past 5 years, exactly doesn't match the tile I just bought.

While I understand your frustration, your work as a...stone supplier(?) doesn't exactly parallel what happened here. You say that he's at fault for not matching the part number on the webpage of the retailer from which he bought with EVGA's website, so tough luck, caveat emptor. I can honestly say I have never done this. I doubt many other people ever do it either. To use your own example, it would be as if you left out a blue tile, part number A1 sitting on a pedestal labeled A2, and when someone looked at it and said "Hey, this would look great in my shower!" and then proceed to order it, you ordered part A2, despite the fact that they clearly wanted A1. In this situation, you would be telling that person to go look at the distributor's website to verify what they looked at was A1, and not A2. How is that fair/equitable to the consumer?

So I see EVGA's point. It's what the distributor, that sold it to the retailer, that sold it to the customer ordered, and it's exactly as EVGA advertised to the distributor.

(emphasis mine) You don't actually know this.

[Alien Grey]

So why should EVGA be the one getting the bad rep for his mistake. Or lets say he was misled, why isn't MPL the bad guy, they are the ones that put up the wrong picture. Or why not the distributor in the Netherlands, they are the one that gave MPL the correct product that didn't match the picture.

First of all MPL isn't responsible for the wrong picture. If they were responsible there wouldn't be any discussion between MPL and EVGA.

I didn't put it there so I'm not responsible too and I looked at the distributors website and he clearly mentions that the merchandise can look different than the picture. So who's responsible for the pictures? - The manufaturer?

I've only owned 1 EVGA product my entire life. So fanboy no. Business owner yes. Just tired of people whining when it's there fault. Oh and I did get the facts straight, I read through the thread three or four times before I said anything just to make sure. I've had customers just like this. "The Marble on display has more red in it", "That slate has more green in it", your display that has been up for 3 years shows more of a patina then the brand new inserts I received", "This tile that I bought 5 years ago, installed and used for the past 5 years, exactly doesn't match the tile I just bought. So I see EVGA's point. It's what the distributor, that sold it to the retailer, that sold it to the customer ordered, and it's exactly as EVGA advertised to the distributor.

You did miss the point that this product was DOA and not a product that I owned for weeks, months or years.

I suggest you read the thread again because you didn't understand it. You're saying that you are a business owner.

Did you ever thought about the fact that you might be the problem and not your customers. You don't mind selling them bull. That's just the customers fault.

[Alien Grey]

For all of you who still have some doubts.


After my last explanation and proof that I gave to the distributor. He came to the conclusion that the EVGA GTX 285 Hydro Copper isn't what it's supposed to be.

After doing some tests they came to the same conclusion that the EVGA GTX 285 Hydro Copper is DOA and doesn't come with the specifications as advertised by EVGA.

This also confirms what I thought. They didn't know what they were selling.

It's three against one now.


The picture of the EVGA GTX 285 Hydro Copper that you can find on MPL's site comes from an external datasheet provider Icecat that a lot of online shops in the Benelux are using.

They also say that the product can look different than the picture like everyone else does.

But again the pictures aren't important. What's really important is that the product comes with the specifications that it should be.

[Alien Grey]

Take refund gray.

Pick up a HD5870.

Kiss the 285GTX bye bye in the rear view mirror.

It isn't possible. There aren't HD5870 available in Belgium.

As a matter affect there's nothing available anymore in Belgium. The only graphics cards available are older generations.

[Fritz_the_germ]

Yoh Alien-Grey,
could you get along with the new NVidia´s gt300 chip?
The new card generation should apeare soon...

[Alien Grey]

Yoh Alien-Grey,
could you get along with the new NVidia´s gt300 chip?
The new card generation should apeare soon...

It looks like that will be my only option.


I've got 2 possible solutions for my problem. Take the old EVGA GTX 285 Hydro Copper back or wait for a solution from EVGA.

That's what the distributor said a few days ago.


I'm saying this should have been resolved a long time a go and if there's no solution I just want a full refund and forget about this EVGA .

[Alien Grey]

The story continues. After more than 2 months I've finally got my money back.


According to EVGA the graphics card wasn't DOA. It took them more than 2 months to find this.

It's very strange because I've got a mail from www.wave-computers.nl (distributor) that after they did some tests they've found that the graphics card was bad and they had to send it back to EVGA.


Geert the manager from MPL asked wave-computers why this was still not resoved after so many time. The guy from wave-computers replyed to him that the graphics card was on it's way back to them and that it wasn't DOA and EVGA also has put an extra pair of 3/4" fittings.

WTF am I going to do with an extra pair of 3/4" fittings when I need 1/2" once?

That's the best they could do. Give me a graphics card that stood up from the grave with an extra pair of 3/4" fittings.


Geert from MPL asked me if I still wanted the graphics card. I told them that I can't use it myself and can't sell it to some one else because it isn't worth the money and who would want that thing anyway.

I told him that if EVGA can't or won't replace it I just want a full refund and that's what Geert gave me because I was actually expecting a Corvette after paying for a Rolls Royce. But they gave me a Chevette with a broken engine.


It's out of my hands and I don't know what's going to happen now but I don't think that MPL is going to agree with ending up with a graphics card that they can't sell.

All I can say is that EVGA lost at least one customer and wave-computers at least one mail order company. Stay away from Alternate the mail order company from wave-computers if you don't want to get in the situation that I was in.

[Dude_Person]

Thats balls man. Two Months... At least a few months done the road you can buy something much better with that money.

[Roger_D25]

Its still hard to believe all the crap you have gone through over the past few months A-Grey, not to mention that its still not over (from your message above I couldn't figure out if you actually got your refund already or if your still waiting to find out if its even possible for them to refund your money)? If this goes on much longer you should write a book about it, lol! By the way A-Grey how much time do you think you have spent over the past few months trying to resolve this (phone calls, internet research, e-mails, etc...)? I imagine its easily over 3-5 hours if you added it all up? Plus during this whole time you never even got to use the darn graphics card even though they have had your money the whole time! Its difficult to believe but this is the crap that many consumers have to do through in order to get what they paid for, its absurd! With that all said thanks again A-Grey for keeping us all updated about your situation, hopefully your story will help some of us out the next time we make an online computer hardware purchase!

[NaeKuh]

WTF am I going to do with an extra pair of 3/4" fittings when I need 1/2" once?

That's the best they could do. Give me a graphics card that stood up from the grave with an extra pair of 3/4" fittings.

im wondering what vendor even makes those fittings.

The largest u can get is by koolance which is 5/8 and thats only available on the VL4 QDC's.

If they are telling 3/4" fittings, they obviously dont understand water at all.

[Alien Grey]

Its still hard to believe all the crap you have gone through over the past few months A-Grey, not to mention that its still not over (from your message above I couldn't figure out if you actually got your refund already or if your still waiting to find out if its even possible for them to refund your money)? If this goes on much longer you should write a book about it, lol! By the way A-Grey how much time do you think you have spent over the past few months trying to resolve this (phone calls, internet research, e-mails, etc...)? I imagine its easily over 3-5 hours if you added it all up? Plus during this whole time you never even got to use the darn graphics card even though they have had your money the whole time! Its difficult to believe but this is the crap that many consumers have to do through in order to get what they paid for, its absurd! With that all said thanks again A-Grey for keeping us all updated about your situation, hopefully your story will help some of us out the next time we make an online computer hardware purchase!

Geert already gave me the full refund.

[Alien Grey]

im wondering what vendor even makes those fittings.

The largest u can get is by koolance which is 5/8 and thats only available on the VL4 QDC's.

If they are telling 3/4" fittings, they obviously dont understand water at all.

Or maybe I'm saying it wrong. Anyway I can't use it with my 1/2" watercooling setup.

[Roger_D25]

Thanks m8 for replying, I'm glad to know you finally got a refund!