While it may seem like i'm trying to attack them on a personal level. i'm really not, like I mentioned i wasn't really intending to do much outside of requesting a refund on the difference.
i shouldn't have implied that the intention of those who implemented the checkout system was to profit out of it. What I mean to say was despite the intention to make it fair their system
does profit from it.

i'm simply sharing a story of my disappointment with the company. I haven't made any statements that told other people to avoid P-PC due to my personal experience. By reading their
reselleratings I can already tell that the majority of the time, they get it right. Unfortunately, how they handled my wrong orders was wrong (IMO).

I did take your advice and contacted Hank, I really didn't request anything in terms of compensation. I guess I did it just to inform him on how some of his employees are representing his
company, and the way they behave (unfortunately) represents the company as a whole... despite how great an owner he might be.

Thanks for the advise regardless.