they said they got me a new board but would not send the accessories since i already have them and that they might need them for other customers.but it is a new board,has the plastic protective covers still on the heatsinks and ive inspected the board very closely and it looks brand new,the pcb is shiny and very clean,all the washers under the heatsinks are there and looks like they have never been messed with or taken off.they even have the extra reinforced washer under the nb screws(last two were the first boards released that had the nb overheating issueand were missing the extra washers).