To everyone in the WC section, Please read!

[Spawne32]

I agree, but there is civil way to present it so the vendor/manufacturer listens to your feedback. As I said in my post, if we give respect and common courtesy we will recieve it back and will probably see more of them in the future. Now, would you deal with a customer that was a constant pain to deal with? Eventually, you'll give them the cold shoulder.

Respect and common courtesy is a requirement of business to business oriented practice, generally you wont get that from a consumer who just had one of his products from said manufacturer fail on him only to find out the warranty doesnt cover it. You cant expect people to always act in a civilized manner when you are getting feedback on your product, but no matter how it is said in words the feedback is still valuable. If a marketing rep is reading a thread where people are screaming and cursing that the aluminum fittings they just bought are corroding, obviously its somthing you have to correct. If you want to stay in business you have to deal with all manner of customers, not just the friendly ones.

Edit: not that im saying respect and common courtesy is a bad thing, but you cant abandon a forum because people have extremely negative point of views on what you sell, you have to work to correct the issue, no matter how much of a beating you take, thats the way you survive in business.