dude, ek make the best fc blocks around, and every company has off-days (remember nvidia 5000 series, ati 2900 series?, early vista x64?, dell 2407wfp-hc).

support from someone who is VISIBLE (like eddy is here on this forum) is difficult to get hold of, but people like OCZ do have great support also (but wont necessarily admit when theyve screwed up)

its commendable, and he is offering to fix it for you.

sure, those people who fried their graphics cards - those are the risks you take whenever you do anythin non-stock - its just the rules of the game, thats all!