New EK CPU block!!

[contiki]

RnD still takes time. and no one yes has answered my origninal question. for the 1 in 20 of you having problems, do you think the time it takes to fix your problem, is big enough to slow down the other 19 people who are happy with it?

and fuji, your right about service tipping the scale, thats why i also said that they should give out the correct 775 bracket for free for those having issues.

I think that since it seem to have a problem with the entire Asus ROG line as well, if I am not mistaken, the Gigabyte X38 board the 1 out of 20 ratio you are quoting is greatly underrating the extent of the problem.
And I think that a company that sells globally should be able to obtain at least a sample of each of the popular enthusiasts' boards even if it has to order them globally. Scan UK ships internationally. Should not be too dificult to get boards from them as an a example. Any of the Asus ROG board would have demonstrated the problem clearly and saved to company lots of face.

[nikhsub1]

Well, he coulden't possibly test all board's, so i dont see this as a disaster, i mean Apogee GT has 2 plates, Apogee GTX dosent even fit AM2, FuZion has 2 plates too, so what's the big deal?

Obviously you don't get it. It is NOT a big deal that the first mount plate doesn't fit some 775 boards. It IS A BIG DEAL than EK is now charging EXTRA for an additional plate that the users should not have to buy. The block should have worked and it didn't. EK ed up, don't blame the end user for that. It is VERY BAD BUSINESS.

[nullface]

When you put it that way i see the problem

But again, would it be worth the money to step up to Supreme for Apogee GT?

Obviously you don't get it. It is NOT a big deal that the first mount plate doesn't fit some 775 boards. It IS A BIG DEAL than EK is now charging EXTRA for an additional plate that the users should not have to buy. The block should have worked and it didn't. EK ed up, don't blame the end user for that. It is VERY BAD BUSINESS.

...

[nikhsub1]

Yeah cross post, sorry When I started writing that post, yours was the last post (the one i quoted). I got sidetracked... oh well.

[TheJollyFellow]

Yes, even for $8-10.

For me its not so much about the money. Im not rich, but I work and own my own business so I could find $10 in the spare change i have in my car.

For me, its more about the support a company provides. If I (or my staff) make a mistake, I dont ask the customer to pay extra. I fix it and apologize. I expect the same courtesies from any companies I deal with.

Im sure the EK block is wonderful, and from what I have read Eddy ad his blocks have an excellent reputation both here and across the OC forums all over the net. If a mistake was made, or something was overlooked prior to the blocks being shipped out, If i were one of the ppl who purchased a block that didnt fit on any standard socket it was made for I would expect the company to rectify the situation.

Just 1 mans opinion.

Looking back in my old Economics text book, it clearly states that: "...statistically speaking, the fastest method to which a manufacturing business can lose their customer-base is to expect more than the customer asked for [I would argue it extends beyond just manufacturing businesses]...Specifically, customer service should include support for any faults which could have been prevented with further research and development (R&D). Side-Note: The exception to this policy should be limited to improvements upon the original design or performance not clearly stated in the original product's specifications.


Sorry Eddy, but I won't be supporting a business that isn't willing to support it's customers

[phelan1777]

Yeah but those blocks explicitly state that they either won't work, or require an adaptor. In this case, the buyer is being asked to foot the bill to make the product work as promised.

but is also on the customers part to at least have a clue what he is buying instead of buying blindly, because in that case, even with out malicious will on the sellers part, a fool and his money are easily parted.

No the customer is not always right.

If a manu. makes an item that fits 90% of the boards out there, he/she should not be responsible for the customers mistake of not taking that extra step to know what he/she is getting especially in light of the market @ which most of the items we talk about are aimed because we have an idea of what we want, and how it should/can be used, most of the e-tailers we use don't sell specified parts to the general public, that is what KOOLANCE and DELL, and related others are for.

You can not please everyone, its statistically impossible.

Up till now, EK has been busting his hump, listening to us complain, whine, suggest and recommend ideas and parts we want and need, as with the other stated blocks that have theirs, no one here should be jumping all over him, because a mistake was made.

We can ask that for those of us that already have the block, be given a replacement part, but from here on out, because it is a known issue, that any future purchase is @ the fault of the customer, for not looking for any known issues with compatibility.

[Waterlogged]

Well, he coulden't possibly test all board's, so i dont see this as a disaster, i mean Apogee GT has 2 plates, Apogee GTX dosent even fit AM2, FuZion has 2 plates too, so what's the big deal?

Um, Yes the GTX does fit the AM2

http://www.performance-pcs.com/catal...48eb9fdf302004

RnD still takes time. and no one yes has answered my origninal question. for the 1 in 20 of you having problems, do you think the time it takes to fix your problem, is big enough to slow down the other 19 people who are happy with it?

and fuji, your right about service tipping the scale, thats why i also said that they should give out the correct 775 bracket for free for those having issues.

Yeah, your 1 in 20 comment is really out of skew, I'd say closer to 13-15 out of 20.

Gee, can you name the last "decent" block to come with a universal plate? I can. It's called the Apogee GT. Every "enthusiast" usable block since has come with specialized mounts, and with good reason, board manu's have been adding ever increasingly ridiculous heatpipe setups and encroaching upon the CPU area for better cooling. I fail to see how EK couldn't see this coming.

[Jedda]

Since I was the one of the ones who raised all the hell here's an update.

Spoke with Eddie via email and IM this morning, so he replied as quickly as possible within standard business hours, which I consider to be a good sign of quality CS.

He said the plate would be done on a week or so, apologized for the inconvenience and we came up with a work around for the Maximus. I gave him my address and we left it at that. So from what I can tell he's taking care of me. Never mentioned a charge so I wouldn't expect one.

But here's the thing quite a few people are missing. Ain't that hard to make a mounting plate that works with every MB, do what D-TEK did. When was the last time you heard about a Fuzion not fitting a MB? Didn't take rocket science, didn't take months of testing, and it didn't take mocking up every board in production at the time. Just took some foresight and simplicity. One plate for Intel, one for AMD. Trying to make a Intel/AMD combo plate is what caused the problem based on what I can. EK made a mistake and admitted it.

I've got a Striker, Maximus, Crosshair, M2N32 and the Supreme block in hand. So it's pretty easy to see the mistake based on what they were trying to do. The longer than wider AMD mounting is what messed things up.

So until I hear something different I'm good with EK and will continue to purchase and support their products. I'm not getting upset over something that hasn't happened yet, and I haven't heard EK say directly they were going to charge anyone who has suffered from their mistake.

Bottom line, I'm willing to cut then some slack the way things stand right now, unless I hear otherwise.

gl,

andyc

QFA

[septim]

mcoffey, some of us didnt forget the issue regarding multioption rev2 which was supposed to solve vortex problems...

now comes additional anti vortex plate you need to buy and shipped to you to really get rid of vortex...

regarding mounting plates, maybe next time Eddy will follow the intel only/amd only plate design less hassle that way...
and maybe include both plates as option for purchase... much as we'd want the extra plate for free...

[Malik]

Two titan's

[disruptfam]

i like the overall look of the fuzion of the supreme...

both look great but i like my fuZion

fuzion/bowed still king atm...

[welshtom]

Two titan's

FuZion wins hands down in the looks department there

[Martinm210]

I just noticed the other day, you can get a bottom mounting plate, that cleans it up even more.

I'd probably nix the springs and hardmount it, then you could have some nice short studs.



http://www.dtekcustoms.com/index.asp...rodID=205&HS=1

[Digital Nirvana]

I just noticed the other day, you can get a bottom mounting plate, that cleans it up even more.

I'd probably nix the springs and hardmount it, then you could have some nice short studs.



http://www.dtekcustoms.com/index.asp...rodID=205&HS=1

yikes, that doesn't look very good at all anymore. (then again, the Fuzion didn't look good in the first place)

and wouldn't that shift the mounting force to a different place on the block? it seems like it would mount different than the stock on, but call me crazy...

[SiGfever]

I just noticed the other day, you can get a bottom mounting plate, that cleans it up even more.

I'd probably nix the springs and hardmount it, then you could have some nice short studs.



http://www.dtekcustoms.com/index.asp...rodID=205&HS=1

Now that should fit on any board out there.

But I would like to see some data on mounting pressures compared to the original plate.

[Waterlogged]

WOW Martin, great find!

I think it would raise the mounting pressure a little, because any potential bow from the bracket is now forced to hit the copper instead of being allowed to flex like the the original. Think I'll pick one up for my FuZioN that's going on my E6300 when I get around to building it.

[Martinm210]

yikes, that doesn't look very good at all anymore. (then again, the Fuzion didn't look good in the first place)

and wouldn't that shift the mounting force to a different place on the block? it seems like it would mount different than the stock on, but call me crazy...

I think on the board it would look clean, sort of like Ianh's custom block. The mounting plate is all down at the board level.

I would loose the springs and tall studs though, just keep it low profile. Personal preference, but I just don't like mounting plates with a zillion holes in them....I understand the economics of it, but it takes the custom out of water cooling for me. Sort of like those custom car wheel with 4 lug studs that have 8 holes for two different sizes...not for me.

Not sure on mounting pressure, being down low like this may help ensure a centered alignment on the chip, I can only think it would help mounting consistency some.

Anyhow sorry to be off topic, back to some EK stuff. I hope Eddie is still considering me for pressure drop testing when the new nozzles for the EK come out. I'd like to see a pressure drop and thermal performance of each plate..

[SiGfever]

I think on the board it would look clean, sort of like Ianh's custom block. The mounting plate is all down at the board level.

I would loose the springs and tall studs though, just keep it low profile. Personal preference, but I just don't like mounting plates with a zillion holes in them....I understand the economics of it, but it takes the custom out of water cooling for me. Sort of like those custom car wheel with 4 lug studs that have 8 holes for two different sizes...not for me.

Not sure on mounting pressure, being down low like this may help ensure a centered alignment on the chip, I can only think it would help mounting consistency some.

Anyhow sorry to be off topic, back to some EK stuff. I hope Eddie is still considering me for pressure drop testing when the new nozzles for the EK come out. I'd like to see a pressure drop and thermal performance of each plate..

Me too.

[Malik]

I think about cut this screws ( to get out this springs ) and hard mount, like swiftech blocks

[lazy]

Does anyone have any new testing on this product? im debating between this and the Fuzion w/Nozzle kit..

[NaeKuh]

Do you guys want home pictures of this?? Let me know within the next 45 min. Im about to take apart my main rig and mount this on it.

If you guys do, i'll take it apart quickly and snap some pictures and put it back together, and then upload it to you guys b4 i mount it.

If you want a temp aproximation between this and a ApogeeGTX i'll give that to you guys as well. Sorry dont have a temp aprox of a d-tek fusion with nozzles. :\

[SiGfever]

Do you guys want home pictures of this?? Let me know within the next 45 min. Im about to take apart my main rig and mount this on it.

If you guys do, i'll take it apart quickly and snap some pictures and put it back together, and then upload it to you guys b4 i mount it.

If you want a temp aproximation between this and a ApogeeGTX i'll give that to you guys as well. Sorry dont have a temp aprox of a d-tek fusion with nozzles. :\

Sounds good.

[JoeBar]

Results are always welcome...

[shabranigdo]

Results are always welcome...

And Pictures!!!

[NaeKuh]

Heres the complete block:


Opened:









Looks like lazer burnt marks.