New EK CPU block!!

[Nanobot]

Well if it doesn't fit my Striker Extreme without having to mod the plate then forget it. No matter how easy it is to mod it.

If an enthusiast level cooling product does not fit the enthusiast level hardware its destined to be used with, then why bother releasing it in the first place...

EK should have enlisted testers world-wide who can ensure the products work before going public, it cost a lot less to send out gear for testing to a select few than it cost to have your reputation tarnished.

Dammit Eddie your work is top notch and I believe you should keep it this way.
Sometimes in business you have to eat your profits, just to make things right; send the replacement plates out no charge. You have to keep your customer base satisfied for the sake of your brand reputation.* My2 cents*

[MrToad]

Thanks andy for pointing out the issues on the Striker.

I could file the excess, but I'd rather wait for Eddy to sort out a proper LGA775 mounting before buying the block.

[Slitch]

Alltough I completely agree with everybody who sais it should not have happenend in the first place, its REALLY easy to mod.
Cmon guys, it's XS :P
I just dremeled the plate of until the AM2 mounting holes.
When the new bracket will come out I will toss this one.
Its stil about 20$ cheaper than a fuzion in europe.

[Eddy_EK]

Hi!

We already making the 775 plates.
They are on the way to polishing and chroming.
Unfortunately that is done by another company.
We will ask them to make it as soon as possible so we can serve them to you.

Bet regards, Eddy

[Jupiler]

Ah, looking good Eddy.

Is that our X-mas present?

[Garrett]

No, they'll be 4,50 euros
Nothing is free these days

[welshtom]

mm thats one way to turn a hot block ugly

[Waterlogged]

No, they'll be 4,50 euros
Nothing is free these days

Like I've said before, Nice racket he has going there.

[Dawgdoc]

No, they'll be 4,50 euros
Nothing is free these days

Well, I have not purchased an EK waterblock, but if I did and it didnt fit, and I had to pay extra for another mounting plate, Id be very irate, even for 4.5 euros (however much that is :P).

Irate to the point where I would not purchase from said company ever again. Wouldnt matter if the company was charging me their costs (ie no profit for them) on the new plate or not.

Yes, it is a difficult task I am sure to make certain that a particular waterblock matches all expected mobos. Im not denying it. But when other companies successfully do the same, any competitors are expected to keep pace with the pack.

What if you purchased a TV mounting bracket, and the companies backplate did not fit your STANDARD tv mounting? Would you expect the company to send you a new backplate WITH APOLOGIES, or send you a new backplate with a BILL?

[phelan1777]

Well, I have not purchased an EK waterblock, but if I did and it didnt fit, and I had to pay extra for another mounting plate, Id be very irate, even for 4.5 euros (however much that is :P).

Irate to the point where I would not purchase from said company ever again. Wouldnt matter if the company was charging me their costs (ie no profit for them) on the new plate or not.

Yes, it is a difficult task I am sure to make certain that a particular waterblock matches all expected mobos. Im not denying it. But when other companies successfully do the same, any competitors are expected to keep pace with the pack.

What if you purchased a TV mounting bracket, and the companies backplate did not fit your STANDARD tv mounting? Would you expect the company to send you a new backplate WITH APOLOGIES, or send you a new backplate with a BILL?

8-10$>??

[Dawgdoc]

Yes, even for $8-10.

For me its not so much about the money. Im not rich, but I work and own my own business so I could find $10 in the spare change i have in my car.

For me, its more about the support a company provides. If I (or my staff) make a mistake, I dont ask the customer to pay extra. I fix it and apologize. I expect the same courtesies from any companies I deal with.

Im sure the EK block is wonderful, and from what I have read Eddy ad his blocks have an excellent reputation both here and across the OC forums all over the net. If a mistake was made, or something was overlooked prior to the blocks being shipped out, If i were one of the ppl who purchased a block that didnt fit on any standard socket it was made for I would expect the company to rectify the situation.

Just 1 mans opinion.

[Fujimitsu]

Im sure the EK block is wonderful, and from what I have read Eddy ad his blocks have an excellent reputation both here and across the OC forums all over the net. If a mistake was made, or something was overlooked prior to the blocks being shipped out, If i were one of the ppl who purchased a block that didnt fit on any standard socket it was made for I would expect the company to rectify the situation.

I agree. Especially considering the relatively low cost, I think it would be wise to rectify this free of charge. If there was no disclaimer at the time of purchase, the vendor should offer some kind of recourse for the buyer. It's just good business. Personally if I had an issue like this, and the company shipped me the adaptor free of charge, I would definately buy from them again. It's a small thing that would generate more than enough good PR to justify it's expense.

[nullface]

I was wondering, after some of you tested it, would it be a improvement over my Apogee GT, that would be worth the money?

[Waterlogged]

Some insight on this matter. At the time when Supreme was introduced, there was not a single X38 board in our contry Slovenia. And I don't talk about that none of our friedns bought it, none of the distributors, resellers, shop had it, or even seen it and I'll bet you that if I called to every shop, for 95% of them this would be the first time to hear about X38.

Same thing about Blitz series. Two months ago I called the largest distributor for Asus and he asked me if I am sure that Blitz Extreme is Asus product and then what is it's official name.

At this moment, I know of only one X38 board beeing sold until now, I am almost 100% sure that there is no Blitz board in our country, that none of distributors (including resellers) at this moment has any nforce 680 board on stock and I would be shocked if more than 5 nf680 boards like Striker Extreme or Abit IN9 were sold. Buying a DFI board is impossible.

We mostly have Abit IP35 and Asus P5K boards, and block fits on all of them. I also had Abit IN9 and there was no problem.

This is the problem right here. EK is fully aware their products sold globally, so why is testing done on a local basis? It's not even regional testing which would be a significant improvement. Don't just use boards that can be had in the home country of the manufacturer, go global if you have to. That will prevent this from happening in the future, which I'm sure will help polish the company reputation which is becoming quickly tarnished.

Yes, even for $8-10.

For me its not so much about the money. Im not rich, but I work and own my own business so I could find $10 in the spare change i have in my car.

For me, its more about the support a company provides. If I (or my staff) make a mistake, I dont ask the customer to pay extra. I fix it and apologize. I expect the same courtesies from any companies I deal with.

Im sure the EK block is wonderful, and from what I have read Eddy ad his blocks have an excellent reputation both here and across the OC forums all over the net. If a mistake was made, or something was overlooked prior to the blocks being shipped out, If i were one of the ppl who purchased a block that didnt fit on any standard socket it was made for I would expect the company to rectify the situation.

Just 1 mans opinion.

No, no it's not.

[Manicdan]

quick question

would u rather them spend an extra few weeks to months shipping out demos of the products to be tested on every board.

or have it now with about 5% of the customers needed modifications for the blocks

and you guys are quite right, they should ship out the 775 bracket free to anyone who purchased their product up until the date it was given as an option for order.

[Fujimitsu]

quick question

would u rather them spend an extra few weeks to months shipping out demos of the products to be tested on every board.

Not specifically talking about EK here, just in general. But if a company makes a strong effort to make sure it's products work, it's going to get a lot of customers. It's not about releasing a product early or late, it's about releasing a product that's tested and proven, and a product that's still "beta". As far as rectifying this situation goes, free brackets would be the obvious solution IMO, asking the customer to pay because you failed to test your product sufficiently is a bit rough.

EK has a great reputation around here for quality products, and for a good reason. I just think it would be wise to maintain that reputation with exceptional service. In a market where all the top products perform within a hair of each other, service is what tips the scales for a lot of people.

[Waterlogged]

quick question

would u rather them spend an extra few weeks to months shipping out demos of the products to be tested on every board.

or have it now with about 5% of the customers needed modifications for the blocks

and you guys are quite right, they should ship out the 775 bracket free to anyone who purchased their product up until the date it was given as an option for order.

I think your misunderstanding what I mean. I'm saying if you can't find a board you know is going to be popular locally, maybe you should have one shipped in from elsewhere for test fitting, even if it's just a loaner.

[Xilikon]

Or ship it to a few enthusiasts worldwide with good access to the boards (like those who own/work in computer shops). Think of this as R&D investment, which would easily avoid this mounting plate issue.

[Fujimitsu]

Or ship it to a few enthusiasts worldwide with good access to the boards (like those who own/work in computer shops). Think of this as R&D investment, which would easily avoid this mounting plate issue.

There are plenty of people with solid reputations that would've gladly worked to improve this block for free, why not take advantage?

[Manicdan]

RnD still takes time. and no one yes has answered my origninal question. for the 1 in 20 of you having problems, do you think the time it takes to fix your problem, is big enough to slow down the other 19 people who are happy with it?

and fuji, your right about service tipping the scale, thats why i also said that they should give out the correct 775 bracket for free for those having issues.

[qdemn7]

I am damned glad I did not order a block at this time. I would have been very irate if the block did not fit and I was forced to wait on adapter. And maybe pay for it.

I think with all the excitement about the block, and people demanding them, things just got way, way, too rushed. I hope Eddy has learned a valuable lesson.

[binormalkilla]

Well I just ordered the Dtek fuzion instead. I couldn't wait because I sold my heatsink, and the guy is waiting on it.....not to mention that it may not even fit on my motherboard.

[nullface]

I am damned glad I did not order a block at this time. I would have been very irate if the block did not fit and I was forced to wait on adapter. And maybe pay for it.

I think with all the excitement about the block, and people demanding them, things just got way, way, too rushed. I hope Eddy has learned a valuable lesson.

Well, he coulden't possibly test all board's, so i dont see this as a disaster, i mean Apogee GT has 2 plates, Apogee GTX dosent even fit AM2, FuZion has 2 plates too, so what's the big deal?

[Fujimitsu]

Well, he coulden't possibly test all board's, so i dont see this as a disaster, i mean Apogee GT has 2 plates, Apogee GTX dosent even fit AM2, FuZion has 2 plates too, so what's the big deal?

Yeah but those blocks explicitly state that they either won't work, or require an adaptor. In this case, the buyer is being asked to foot the bill to make the product work as promised.

[nullface]

Yeah but those blocks explicitly state that they either won't work, or require an adaptor. In this case, the buyer is being asked to foot the bill to make the product work as promised.

When you put it that way i see the problem

But again, would it be worth the money to step up to Supreme for Apogee GT?