It is common practice in business to never let the consumer/patron know there is a problem unless it is utterly and uncontrollably out of hand (see Tire Recalls). It is bad business and will affect the user/patrons view of the company. Most issues are handled internally and with luck no consumer/patron will realise it until after the dust has settled. This applies in all areas of business from corporate to restaurant. (See NDA)
I would trust your source more if you had said "Yeah, I have a friend how works at NVidia say their are some slight issues" rather than "Nvidia Spokesperson (see Damage Control) said there is nothing to see here move along".
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