Originally Posted by
BorisTheSpider
OK, some limited good news.
Corsair have agreed their PSU killed the motherboard. They have sent me a replacement AX1200, which arrived very quickly. I did ask for an ax1200i as I have completely lost faith in a single-rail 100A PSU now - this thing could have started a fire. However, I guess I can't argue with a like-for-like replacement, and most people haven't had this kind of problem, so although it would have been nice if they'd sent me an ax1200i with the configurable multi-rail mode, I do have a replacement and that is fair enough.
They have offered me $279 for the motherboard. I can't cash a USD cheque (I'm in the UK) so they said they may be able to do a bank transfer - I'm waiting to hear about that. Once I pay the fee my bank will charge on the currency conversion, and considering the exchange rate, this won't cover my losses on the motherboard but it's not far off (covers maybe 85% to 90% of the replacement cost, but only because the motherboard has come down in price since I brought, it covers maybe 60% of the original purchase cost so if it had happened sooner I'd have a much bigger problem).
Bearing in mind that this has taken a month, I now have a replacement PSU that I am out-of-pocket on, I have an AX1200 that I don't trust anymore and will sell (and hence lose out on, through losses from new value, shipping costs to send it to an ebay buyer etc.), and I don't even have full compensation for my motherboard, I am not exactly delighted.
On the other hand, I still think Corsair generally produce good PSUs - 99% of people probably never have a problem, I even brought an AX1200i as my replacement, but only because at the time the EVGA NEX1500 wasn't available in the UK, and I wanted monitoring.
Given that I have 4 Corsair PSUs in servers or desktops, I had hoped for better service. So a mixed result.
In the end, I am tired of this. I've run out of energy to deal with this, I have better things to do with my time, so I'm just going to call it a day. I have most of my losses back, and it didn't do as much damage as I first feared it might have done.
I'll still update once the bank transfer is finalised.
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