Boot is set to boot from Windows Boot Manager (UEFI install), other boot devices are disabled, CSM is enabled but UEFI boot is set to first.
I have already provided info about reader and card in the bug report which was closed in the most rude and unhelpfull way I have ever seen.
Regarding "limited support outside of North America" -- when you are selling on a global market you need to be able to handle support requests from everywhere. If you can't then don't sell your boards here.
Local support cannot fix BIOS for me, only BIOS engineers working in ASUS can. When we are at that, as far as I know smart cards usually are not bootable, not to mention that USB smart card reader should not be treated as storage class device. Finally, every I/O operation should have a timeout. I left the card in for several hours just to see what happens and the board just stays there with a blank screen until I remove the card from the reader.






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