Well.. any IT tech that has any kind of competence level should immediately, and I do mean IMMEDIATELY, think failing HDD or bad software install. The fact Asus had the laptop 3 times and didn't replace the HDD is epic fail on them. Its one reason among many why I won't touch Asus if my life depended on it anymore. Just imagine if Asus were doctors, they would probably prescribe estrogen pills for heart failure

Due to the incredible incompetence of Asus, THIS would also seem to be very relevent. Don't worry, you'll get a good laugh