**Official** Asrock Z68 Gen3 Extreme7 & Extreme4 thread

[Ket]

Thank you. I had put him on my ignore list, but it's nice to see that it's no longer an issue.

I have only one option left that I can think of in troubleshooting my two issues. Does anyone know if there is a "Legacy" setting for the UEFI BIOS? I'm not home right now, but I plan to check this in case it could resolve either of my issues. I know that my ThinkPad can run in UEFI, Legacy, or a combination mode.

There should be a Legacy option under "Boot", scroll down to the "PCI ROM Priority" option. I'm shooting from the hip a bit here as I dont have a Gen3 Extreme4 or 7 to hand, but the option should be there.

Well me and asrock have been exchanging emails for a little over a week. They pretty much told me to send it back tot he place i bought it from. Even when i asked them to rma, swap it or basically do whatever needed to be done. Even the tech support is very bad, they was so bad, what the even told me wasn't even what i was trying to get help for. They even went as far as to try to tell me to download a the usb 3.0 beta driver to fix my keyboard.

First off, my keyboard isn't even on a usb 3.0. Which i tried to explain for 5 emails. But made no difference what-so-ever. I'm almost thinking it was just some random person answering emails now. I am very disappointed in asrock's help and tech support. I could have just gotten a bad board. As i seen on newegg it seems to be a common issue with asrock. Seems their quality control is very low for some odd reason.

I guess my main issue is what do you have to do to even get these people to even half way try to help out. It is almost like they don't care when they answer a email asking for tech support. Or even trying to give them info to use to perhaps put in a update for the uefi. I mean maybe i am old and just set in my ways. You know how us old men are about stuff sometimes.

Again if your asrock board is working then i'm 100% happy for you. Seems i just got the short end of the stick. And it seems like i will not be going back with asrock for the second adventure. Don't get me wrong, i know every manufacture has its good points and bad points. I just wished they would act like they wan to support their product. The board could have been rushed to meet the time frame. I honestly don't know. I hate i got a bad taste with this board and their tech didn't help any for the matter.

Good luck with your Asrock Motherboards and i wish you the best of luck. Me on the other hand will put this up as a total failure on my part. Thanks

I'm sorry you had a experience like that, its certainly not acceptable and not the quality of service I got from Asrock when I started as "just another customer". The reason you would of been asked to send the board back to the etailer is simply because they can ship you a replacement a lot faster than the manufacturer usually can. In the UK the turnaround for sending a board back to the etailer and getting a replacement is 7 days.

Yes, I posted my issues i had with the board.
1) Major input/output issues with my logitech g19 keyboard.
2) With my 580, i couldn't overclock past 4.6Ghz.
3) With my 470 i couldn't go past 4.6Ghz.
4) Just random popups saying my pc didn't start.
5) Board will power up and then power down.

Borrowed a asrock fatality p68 board. Haven't had any issues with that board. So i'm just not happy with extreme4 gen3 board at all. I know someone will say, "You get what you pay for" remark. And i guess i did try to save a little money and it seems to have turned around and blew up in my face. Live and learn.

I honestly doubt the CEO would even bother to care. Since i'm not a reviewer or someone highly known. My chances are slim to none. My luck has to change sooner or later.......Thanks

I would love to help you sort those issues out but as I said further up I don't have a Gen3 board at my disposal right now. I will gently prod one or two of my contacts asking if they can check things or send me a Gen3 board so I can check those issues out. In the meantime all I can say I'm afraid is sit tight

To add to this thread --here is the answer to my support ticket regarding my floppy controller and Hauppauge card, from Eric at Asrock.



I'm a little disappointed with that. I didn't get asked a single question (I provided as much information as I can), not even any preliminary troubleshooting. Based on my experiences with the board so far, I doubt the board is defective.

What concerns me more is "return it to your reseller for replacement". If I bought a board from Gigabyte and had an issue, or (insert one of the other corporations here), I'd be given an RMA-directly-to-the-company option. Does this mean that after the NewEgg 30-day return policy, my two year warranty becomes useless? It's as if Asrock expects their resellers to RMA and will not handle any part of it themselves.

Today is the thirtieth day I have owned this mainboard, and the last day I can return it to NewEgg. If I return it today, I can't risk the lack of customer service sticking me with a $200 purchase, which means I will purchase a board from another vendor. I like this board, and would be disappointed to do this, but it may be the only option I have.

This is going to be a tough decision. I seriously think there is nothing physically wrong with the mainboard, and that returning it will get me another with the same issue. I'm just worried about the level of support I'm going to get. I understand where Killer_K is completely at this point.

As mentioned, Asrock would ask you to return it to the etailer because they can send you a replacement faster than the manufacturer usually can. Its not Asrock trying to "dodge a bullet" or anything like that, just trying to get you up and running again as fast as possible.

@ LoneWolf & Killer_k, maybe I missed it, but what Gen3 board are you having your problems with?

[LoneWolf]

I'm having issues with the Extreme 4 Gen 3; I believe Killer is having issues with the Extreme 7 Gen 3.

Just so we're clear, I'm not accusing Asrock of trying to dodge a bullet. And unfortunately, I know there is little to know way to explain to Asrock that I've been in IT for sixteen years, my first 3.5 years in a mom-n-pop PC shop, so I've seen and worked with a lot. But my gut feeling (and it's a strong one) is that there truly is nothing wrong with my board. If I exchange it, I am 95% sure at this point that a replacement board will have the exact same issues. To that end, I've done everything to eliminate everything else but the mainboard that could be an issue; the Hauppauge card, more than 4GB of RAM (just in case, though the card worked with 8GB in my Socket 775 system), removing my X-Fi card, etc. Coincidentally, I swapped power supplies in the middle of this too, so that's new as well, no change (I know this would have been an extremely unlikely issue, just tacking that on). The only thing left I can do is to try a different video card, or pull it altogether and run with just the Intel HD 2000 to see if that will work.

It may be the easiest "customer solution" for Asrock to tell me to replace the board, and I understand the desire to make me happy in that way. However, if the board is not defective, it gives them no new knowledge that could go towards fixing bugs with the board. I tried to reply with additional information to see if someone was willing to work with me, and pretty much got told the same things all over again. The unspoken communication I get from that is "We're not here to truly provide support, we're here to replace the board for you and hope that works".

[Ket]

At this point if you have one to hand I would say try a new floppy drive. I've had floppy drives die on me before when simply moving to a new system. No idea what the deal is with that, its just happened. If that doesn't work it probably is the board as things like floppy drives are not natively supported by intel chipsets anymore and haven't been since around the P35/45 days. Instead when you see a board with a floppy port now, or any IDE-like port for that matter, its usually providing the support via a 3rd party ITE integrated controller. Which means the board can function perfectly, but IDE-like devices won't work because the 3rd party storage controller is buggered.

[icedtea]

As one last try I reconected the floppy drive and played with the UEFI settings and have found out a weird thing. Hope this will help.

I have a floppy drive & an internal USB connected media card reader which are both recognized in the Floppy drive section. In the Floppy Drive BBS priorities setting, if I set the floppy drive to the lowest priority windows would not notice my floppy drive. When I set the floppy drive to the highest priority windows would notice the drive.

I can sort of understand the frustration some of the members have with the sub-par ASRock support. Just hope that they do upgrade in that division, or at least get a R&D/bios tech or someone close to them on a forum to help the more experienced members.

[Ket]

at least get a R&D/bios tech or someone close to them on a forum to help the more experienced members.

Thats me

[LoneWolf]

I noticed that as well, having a built in card reader in my Dell 2407wfp LCD. I disconnected the card reader from usb, and could then see my floppy in bios. Still couldn't find it in windows even though I could boot from it. I also informed Asrock of this and got no reply to my floppy issues, just my hauppauge one.

Ket, I tried floppy drives in my junk pile by Samsung, Panasonic, and Mitsumi, with Mitsu having the most success, booting in dos. No dice in Windows.

I wangled an RMA from the 'Egg, and ordered a Gigabyte Z68XP-UD5. I's missing some things I liked about the Asrock (including a floppy controller), but I'm hoping to resolve my issues that way.

As one last try I reconected the floppy drive and played with the UEFI settings and have found out a weird thing. Hope this will help.

I have a floppy drive & an internal USB connected media card reader which are both recognized in the Floppy drive section. In the Floppy Drive BBS priorities setting, if I set the floppy drive to the lowest priority windows would not notice my floppy drive. When I set the floppy drive to the highest priority windows would notice the drive.

I can sort of understand the frustration some of the members have with the sub-par ASRock support. Just hope that they do upgrade in that division, or at least get a R&D/bios tech or someone close to them on a forum to help the more experienced members.

[Ket]

A shame indeed. If I could look into those issues I would. I'll ask to see if Asrock can send me a Extreme4 or 7 for testing purposes, but it might take a few weeks as theres a lot of events going on ATM.

[KILLER_K]

Sorry for the late reply. I got the asrock extreme4 gen3 board. I contacted newegg and they send me a prepaid label and offered a full refund on the board. Or get another board and pay the difference. Nice to know i can still count of newegg to help me out.

I also pm'd the asrock guys in taiwan. I also sent them all my emails that i had with the american tech support. After looking at the newegg reviews, it seems others are having issues with the board also. Like i said i could have just gotten a bad board. Or maybe it just doesn't like some of my hardware perhaps. But then again if i didn't have bad luck then i wouldn't have any at all.

[Arise]

I just bought the Z68 extreme7 gen3 + i7 2600k . I been doing overclok and the board it's Solid ,i have not experience no issue with the board.










Here is a screen of a intel burn test passed i7 2600k@4,8ghz



If someone could advise me for any tip on UEFI/bios settings i'll aprecciate because there's to much things here i dont know.

[Arise]

Another test made instants ago

i7 2600k@4,6ghz

Cpu voltage 1,260

[RealTelstar]

Another test made instants ago

i7 2600k@4,6ghz
Cpu voltage 1,260

Very good! Did you try this cpu on a different board before?

[KILLER_K]

Another test made instants ago

i7 2600k@4,6ghz

Cpu voltage 1,260

Are you still running 2 x 285's in sli? Either way, are you using the auto overclock setting at the top? As i like to know what happens when you try to go over 4.6GHz on the board. As mine had issues with it, though it wasn't the Ext7 Gen3 it was the Ext4 Gen3 board. Trying to see if they are having the same issues on that board also.

[Arise]

Are you still running 2 x 285's in sli? Either way, are you using the auto overclock setting at the top? As i like to know what happens when you try to go over 4.6GHz on the board. As mine had issues with it, though it wasn't the Ext7 Gen3 it was the Ext4 Gen3 board. Trying to see if they are having the same issues on that board also.

Yes i'm still running my 285's SLI and it runs perfect

No..i'm using MANUAL overclok.

here is my UEFI/Bios settings:
































I don't know very well this socket or the sandy Bridges CPUs so suggestions are welcome..

[bjuderas]

Arise, please set your VCCSA Voltage to 0.925V and the VTT Voltage to 1.060.

[KILLER_K]

Yes i'm still running my 285's SLI and it runs perfect

No..i'm using MANUAL overclok.

here is my UEFI/Bios settings:

I don't know very well this socket or the sandy Bridges CPUs so suggestions are welcome..

So, how does the board react when you go over 4.6Ghz though? Thanks

[tinjuko]

You have to do the registry hack. Because you installed the os with no raid to begin with. Try this and see what you get.

Thanks a lot man! I was able to get raid1 up and running yesterday evening!

[KILLER_K]

Thanks a lot man! I was able to get raid1 up and running yesterday evening!

You're most welcome. Glad to help you out.

[rombat]

Here is a review of the Asrock Z68 Extreme 7 Gen3 from, tweaktown.

http://www.tweaktown.com/reviews/427...ew/index1.html

[Ket]

Due to recent bugs I have discovered in the Etron 1.104 and 1.105 drivers it is recommended to stick with the Etron 1.101 drivers

[RealTelstar]

What kind of bugs?
I would use usb 3.0 only to transfer data from and to a hdd docking station.

[bypolar]

The Extreme3 gen 3 seems to perform good too.

1@51 (1024x768).jpg3@51 (1024x768).jpg4@51 (1024x768).jpg2@51 (1024x768).jpg

[tinjuko]

I have two sata ports left on the marvell controller. I've just recently found out I need to set up 2 HDD drives in raid0 to handle my fraps recording at 1920x1080 @ 60 fps. Can I setup raid0 on the marvell controller? I ask because I've previously tried setting up my two storage drives on the marvell controller but they didnt show up (in the UEFI). I'd hate to buy a raid controller if I dont have to. Thanks for any feedback.

[Arise]

So, how does the board react when you go over 4.6Ghz though? Thanks

Sorry for the late reply...

here i left a screen of a IntelBurn test runing a 5ghz and the SLI is performing very well.

[LoneWolf]

Well, I was approved for an RMA on my Asrock board to my purchaser (thank-you NewEgg). In its place went a Gigabyte GA-Z68XP-UD5.
No UEFI BIOS, no floppy controller, no 2-digit diagnostic LCD.

However, it is clear my new board is built more solidly (not that the Asrock board was bad, just not quite as good), and my Hauppauge HVR-1800 card installs properly, an indicator that Asrock has some BIOS work to do when it comes to properly recognizing PCIe cards, and some additional work to do in ironing out their support procedures, at least in the U.S. Perhaps my problems weren't solved in the way I hoped, but I have solved them now. Unfortunately, Asrock had a chance to really wow me with their Gen3 boards, and came up short. It will be awhile before I try another one.

I guess my summary is that beauty is great, but it can't replace brains (or good cooking).

[davefran]

Well, I was approved for an RMA on my Asrock board to my purchaser (thank-you NewEgg). In its place went a Gigabyte GA-Z68XP-UD5.
No UEFI BIOS, no floppy controller, no 2-digit diagnostic LCD.

However, it is clear my new board is built more solidly (not that the Asrock board was bad, just not quite as good), and my Hauppauge HVR-1800 card installs properly, an indicator that Asrock has some BIOS work to do when it comes to properly recognizing PCIe cards, and some additional work to do in ironing out their support procedures, at least in the U.S. Perhaps my problems weren't solved in the way I hoped, but I have solved them now. Unfortunately, Asrock had a chance to really wow me with their Gen3 boards, and came up short. It will be awhile before I try another one.

I guess my summary is that beauty is great, but it can't replace brains (or good cooking).

Oh dear you bought a Gigabyte board, that means no Pci-e 3 or windows 8 for you then !

http://www.techpowerup.com/151718/MS...ady-Claim.html

http://news.softpedia.com/news/Windo...1-220707.shtml