oh yeah.. have your blocks sent to a retailer.. to have them sent to cali, then back to retailer.. vs having the retailer plate the blocks locally at a plater he trusts... and then mailing it out..Originally Posted by Rudster816
I wouldn't blame him, but if EK contracted out him plating potentially 100's of blocks, I think there is a couple of bucks to be made.
ummm..
sorry, im with toad on this one... and knowing gabe, he wouldnt touch those blocks soley on the reason of if the plating should somehow fail, it would be flipped onto swiftech.
And gabe is a solid businessman, and he doesnt like digging his own graves.
Eddy as it runs, once again sorry if i sound rude...
There is a problem...
Now to fix a problem, it costs money.
But if you can fix the problem with money it wont be a problem.
So someone needs to pay...
If you tell your customers they need to pay, well, thats the last problem they will see from you.
If your going to need to pay for this problem to go away, then do it the way people will be happy.
As it stands... even with your expensive testing, no one trusts your plating, and they wont until you've done a through investigation on your plating process.
So pay someone else to replate these blocks locally at the retailer.
As i said, gary does custom plating. Im sure Hank @ PPC will know a couple others as well.
Have them take the RMA's and front the plating bill to you.
Then i think the customers might not feel so bad when you make them pay for the shipping end.
If the plating fails again, you can blame the retailer... you didnt touch the plating... you go free without responsibility...
As i said, you paid for the problem to go away, and this is the best way to make it go away.
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