NEW: aquaero 5 series

[jcrouse]

while i can understand your intentions on that, you guys should realistically ship them in the order that they were placed. I'm sure many enthusiast like myself are itching to get their hands on the new shiny toy they paid for.

+1 ^

[MrToad]

We try to ship the first XT and PRO units on Friday but only to customers in Germany. Since their parcels will arrive on Saturday we will already have some feedback over the weekend so we can fix problems/bugs on Monday to have a newer firmware for the next shipment and so on.

Likely that all XT and PRO units will be shipped during the next week.

LT will take a bit longer.

It makes sense to have beta testers, but next Monday it'll be 11 weeks since I placed the order, I wouldn't mind being a beta tester either

[Shoggy]

We have shipped the first unites today and of course in the correct order but if there was an order outside Germany it was no processed but would be the first for the next shipping. I have no overview but I'm almost 99,99% sure that all shipped units were ordered from Germany anyway so it is no big deal

[jcrouse]

It makes sense to have beta testers, but next Monday it'll be 11 weeks since I placed the order, I wouldn't mind being a beta tester either

I would guess thats the sentiment of most of us with orders placed, get it installed and tweak it later. Those of us in the middle of a fresh build are actually waiting to assemble until this is available. Oh well, we're getting close now and I'm sure it will be soon. I am anxiously waiting.

John

[jcrouse]

We have shipped the first unites today and of course in the correct order but if there was an order outside Germany it was no processed but would be the first for the next shipping. I have no overview but I'm almost 99,99% sure that all shipped units were ordered from Germany anyway so it is no big deal

I think I asked earlier but am not sure. What is your process? Do you notify customers via email with a tracking number when am item ships? Sorry, but this is my first order with your company.

Thanks,
John

[Khoral]

if there was an order outside Germany it was no processed

I'm almost 99,99% sure that all shipped units were ordered from Germany

Well, I think it's 100% there (but I understood your point ^^)

[Shoggy]

@jcrouse: you automatically get an e-mail when it has been dispatched.

[theseeker]

Shoggy,

Can you please clarify the scope (extent) of delivery with the XT and the Pro?

Danke!

[ohms]

It's now early April and still no update on my order This is holding up my whole build.

[jcrouse]

It's now early April and still no update on my order This is holding up my whole build.

Shoggy said that they should be going out this week. Its only Monday.

John

[MrToad]

I've just received dispatch confirmation from Aquacomputer

[MrToad]

Guess what just turned up?



Can't wait to fit it in the rig

It's been a long wait... but man...

[MadHacker]

All we need now is a Review

[acutech]

argh, me wants

[jcrouse]

Guess what just turned up?

When did you order? Do you know the day?

Thanks,
John (waiting in the US)

[ohms]

argh, me wants

LOL alot of us as still waiting

[BiFfMaN]

I kinda interested now...

Is there a good place U.S. stateside to order this? or just direct from vendor?

[RatDog]

I don't know about the rest of you guys but I was pretty excited when Auqatuning put up a US / CAN site and with $6 or $8 USD for 2-3 day shipping I was amazed. My first two orders went great, but my order for the Aquaero 5 Pro has left me with a bad taste in my mouth. I ordered mine from the Auqutuning.us site on March 8th when the expected ship date was March 14th. When no shipped e-mail arrived I figured maybe it was delayed a day or two. A week later I found this thread and saw Shoggy's posts here but no e-mail to me saying it has been delayed until late March, then beginning of April and now who knows.

I see Mr. Toad got his so it looks like at least the UK is getting some orders. I would have thought I would have gotten some type of e-mail with "sorry your order is back ordered until XXXX date". Further, I have sent multiple e-mails to every support address I could find asking if I can add the black face plate to my order with no response. It seems that they are happy to put up a site for the US but not very willing to support US customers even at a very basic level.

I have to say I love that Aqua has a web site in the states, but would be nice if they had someone that actually supported it.

Great products, but customer service is not so much. I am considering just canceling and waiting for a review to come out. By the time that happens I can probably get it from Sidewinder in the states. At least they have good customer service.

Disappointed Dog...

[Shoggy]

Don't confuse Aquatuning with our company! Aquatuning is only a reseller and not related to us. If you get in contact with us directly you normally always get an answer within 24h.

I'm also pretty sure that MrToad has ordered from us.

[jcrouse]

Don't confuse Aquatuning with our company! Aquatuning is only a reseller and not related to us. If you get in contact with us directly you normally always get an answer within 24h.

I'm also pretty sure that MrToad has ordered from us.

While I am not happy with the delay I can attest that everytime I have posted here or emailed (or PM'ed) Shoggy I have gotten a quick reply. Shoggy .... Now get me my AE5.

John

[Church]

All these dramas show how highly anticipated AA5 is

[RatDog]

Don't confuse Aquatuning with our company! Aquatuning is only a reseller and not related to us. If you get in contact with us directly you normally always get an answer within 24h.

I'm also pretty sure that MrToad has ordered from us.

Ahh... well my apologies, I thought aquatuning was the US store for aqua computer. well then, I will cancel my order and place it with you direct.

Thanks Shoggy, sorry again for my misunderstanding.

[Shoggy]

No problem. Keep in mind that we still have a huge amount of orders that have not been shipped so far. So when you order now you will take a place at the end of the waiting queue

[MrToad]

I'm also pretty sure that MrToad has ordered from us.

And I pre-ordered as soon as it was listed on the AC site.

And throughout this wait I've sent a large number of PMs to Shoggy which all have been replied quickly and most informatively... Keeping in mind that this is XS, not AC support or even the AC forum I think that's nothing short of excellent support.

Apologies if my post has wound people up though, I was so excited on Friday that I didn't really think it through.

[Odai]

@Shoggy, do you know how far off the update to the firmware (to allow the LT to be used as a slave device) is?

Are there no alternative (cheaper?) methods for expanding the number of individual fan channels on the controller? I'd really like to place an order for this product but spending another 60 euros just to attach 4 additional fans seems excessive.