Quote Originally Posted by Tony View Post
that does NOT matter, he felt he had a case for RMA and should NOT have opened the drives...PERIOD.

Once opened warranty void...in ALL cases.

So you guys take note here, I see drives opened on a forum and then you try RMA = very bad for your claim.
Seriously, lets use some common sense here. First, do you really think opening the drive would cause the burn marks? They didn't work before they were opened either.

Secondly, he opened them because you guys denied RMA. He doesn't even want new drives back, he just wants you guys (OCZ) to look at them to see if maybe certain batches of your drives could possibly be faulty. (SSD failing? *GASP!* What are the odds!)

Not even this, you are coming off as slightly arrogant posting on the forum in that type of tone. How many customers did you lose in this thread alone? You would have been better off RMA'ing them anyway, impressing potential buyers, and selling more product.

Quote Originally Posted by Tony View Post
*MODIFIED*
I understand that he felt he had a case for RMA, but our warranty states that you should not open the drives...period.

Once opened warranty void...in all cases.

When I see drives opened on a forum and then you try RMA them to me, it's not very good for your claim under our warranty.
Wow, that sounds way more polite.