Anatomy of a OCZ SSD smoked drive.

[johnw]

Big PR crash for Silverstone also...3 drives work fine for 12 months then on the first boot on a new psu blow up....kinda stinks to me.

No, the problem was that OCZ would not let Computurd send back the drives for failure analysis. And this is not the first time OCZ has refused to even test drives for failure analysis. That is a major failure of OCZ customer support.

Silverstone did a good job with testing the suspect PSU and reporting their findings.

[stangracin3]

Silverstone did a good job with testing the suspect PSU after they fixed the problem and reporting their findings.

fixed

[johnw]

Well, stangracin3, I have seen no evidence that Silverstone has been dishonest. If you believe things without evidence, then you must believe just about anything.

The only evidence I have seen is that Silverstone took the time to test the suspect part and report their results. OCZ refused to even examine the suspect parts. Worse, OCZ's support people made posts that indicate that they jump to conclusions without even examining the evidence. I cannot make any conclusions about the quality of the parts from OCZ or Silverstone based on this thread, but I can certainly conclude that Silverstone's customer support is far better than OCZ's.

[Tony]

No, the problem was that OCZ would not let Computurd send back the drives for failure analysis. And this is not the first time OCZ has refused to even test drives for failure analysis. That is a major failure of OCZ customer support.

Silverstone did a good job with testing the suspect PSU and reporting their findings.

I said he could send them in, thats not an issue, the issue was he opened them, and there was no 3rd party test on the psu. Opening the drives voided any warranty he had with us....no ifs or buts with that one, rules are rules.

Now....i have a solution for him, it will not be published on XS...it will be up to Computurd if he wants to tell you after I talk with him.

Im done here now....

Computurd, go over to www.ocztechnologyforum.com, log in and PM me..I will get back to you tomorrow. Its 2:30am here and im tired.

[johnw]

I said he could send them in, thats not an issue, the issue was he opened them, and there was no 3rd party test on the psu.

Do you think everyone here are idiots?

After OCZ told him that they would NOT let him return the drives for test or replacement, then Computurd opened them to have a look. Then you told him he could send them in, but since he opened them, the warranty is void! A little late there, Tony, wouldn't you say?

[Tony]

Do you think everyone here are idiots?

After OCZ told him that they would NOT let him return the drives for test or replacement, then Computurd opened them to have a look. Then you told him he could send them in, but since he opened them, the warranty is void! A little late there, Tony, wouldn't you say?

you sir by arguing with me are putting any deal i may make with forum members at risk in the future...

I am talking to Paul now, i hope you respect this and back off, he can look after himself, he does NOT need you doing it for him.

[johnw]

you sir by arguing with me are putting any deal i may make with forum members at risk in the future...

I am talking to Paul now, i hope you respect this and back off, he can look after himself, he does NOT need you doing it for him.

Great support, OCZ! First refuse to RMA failed parts from your customers, then after they reasonably decide to take a quick look at the parts themselves, tell them that oh, you could have sent it back after all, but you looked inside so now you are screwed.

Then threaten customers and potential customers to keep quiet about OCZ's horrible customer service.

Way to go, OCZ! You have just solidified your position on my all time never buy list. And you better believe I will let friends and colleagues know about OCZ's sorry excuse for customer service.