Anatomy of a OCZ SSD smoked drive.

[Computurd]

and now for serious business...

Did they return the same PSU back after testing it? Is there any sign of a repair being undertaken?

I did not receive the same PSU back, i know that for sure. i received a brand new unit two days after they received mine. they sent me a new unit before testing the one i gave them. they sent the PSU back to Taiwan for testing, which is why they took absolutely forever to return a reply. They do equipment testing stateside, which is where i sent it in California, but in case a failure is detected they do not have the necessary equipment to do a complete failure analysis here, was the explanation i was given. so with the severity of the issue, and the nature of my claim, they said it had to be tested in Taiwan. note the Taiwanese symbols on the test report, also the terrible engrish () in the document tell me they did it for real. also, note where they put the date, it is wrong, backwards from how we write it. the pictures they took are high res, so with it zoomed in to 400 percent i can see that the computer screen in that picture the writing on the computer screen is in symbols, NOT english. i have looked over this document twenty five hundred times to spot if it is a fake, and not really sent to taiwan. i have tried to be thourough. it looks real to me dammit.
now, seriously, who here thinks that they spent the time and money to send this damn thing all the way back to Taiwan and then faked the results? what would be the point? why not fake them here and be done with it?

I am telling you, they seemed intent upon documenting everything, insisting on precise written descriptions, etc. they were serious about this. it was a big peace of mind when it was handled professionally (for the most part, waiting sucked). i seriously believe they tested this in good faith. they seemed genuinely concerned about a failure!

[[XC] Oj101]

I said he could send them in, thats not an issue, the issue was he opened them, and there was no 3rd party test on the psu. Opening the drives voided any warranty he had with us....no ifs or buts with that one, rules are rules.

Now....i have a solution for him, it will not be published on XS...it will be up to Computurd if he wants to tell you after I talk with him.

Im done here now....

Computurd, go over to www.ocztechnologyforum.com, log in and PM me..I will get back to you tomorrow. Its 2:30am here and im tired.

Except that he states that he only opened them after being told he may not send them back?

A cable should be in between to convert the 2.5" sata format for use in a desktop.


http://www.newegg.com/Product/Produc...-176-_-Product

http://www.newegg.com/Product/Produc...-004-_-Product

But as you see their needs to be some sort of conversion for the drive to be used in a desktop. If this conversion is done incorrectly then it should cause the problem found in this thread.

There's nothing special about those cables. It's SATA to SATA and SATA power to Molex power, and there is no need to use one. I don't SATA 3.5" == SATA 2.5", the only time you'd need an adapter is when going from SATA 1.8" to SATA 3.5"

[Tony]

Except that he states that he only opened them after being told he may not send them back?

that does NOT matter, he felt he had a case for RMA and should NOT have opened the drives...PERIOD.

Once opened warranty void...in ALL cases.

So you guys take note here, I see drives opened on a forum and then you try RMA = very bad for your claim.

[stangracin3]

that does NOT matter, he felt he had a case for RMA and should NOT have opened the drives...PERIOD.

Once opened warranty void...in ALL cases.

So you guys take note here, I see drives opened on a forum and then you try RMA = very bad for your claim.

well said.

also one other tip of advice that was said earlier but i will repeat now.



DON'T GIVE TOO MUCH INFORMATION

[BeepBeep2]

that does NOT matter, he felt he had a case for RMA and should NOT have opened the drives...PERIOD.

Once opened warranty void...in ALL cases.

So you guys take note here, I see drives opened on a forum and then you try RMA = very bad for your claim.

Seriously, lets use some common sense here. First, do you really think opening the drive would cause the burn marks? They didn't work before they were opened either.

Secondly, he opened them because you guys denied RMA. He doesn't even want new drives back, he just wants you guys (OCZ) to look at them to see if maybe certain batches of your drives could possibly be faulty. (SSD failing? *GASP!* What are the odds!)

Not even this, you are coming off as slightly arrogant posting on the forum in that type of tone. How many customers did you lose in this thread alone? You would have been better off RMA'ing them anyway, impressing potential buyers, and selling more product.

*MODIFIED*
I understand that he felt he had a case for RMA, but our warranty states that you should not open the drives...period.

Once opened warranty void...in all cases.

When I see drives opened on a forum and then you try RMA them to me, it's not very good for your claim under our warranty.

Wow, that sounds way more polite.