Anatomy of a OCZ SSD smoked drive.

[RyderOCZ]

Tip for RMAing: Play dumb. If it seems like the sort of issue they'd be reluctant to sort out just say "it doesn't work anymore". Don't tell them about testing, don't tell them the circumstances - nothing. Sorry for your loss

That is a really great piece of advice.

If I am correct, Computurd has had these drives for over a year running, testing, benching, just fine. The first power up on a new PSU and snap, crackle, pop. I will also say that he is the very first person to ever present me with a fried SSD, out of 200,000+ Indilinx drives, nobody has ever come to OCZ with a fried one, I am 100% sure the SSD did not cause this and so were my superiors.

[[XC] Oj101]

That is a really great piece of advice.

If I am correct, Computurd has had these drives for over a year running, testing, benching, just fine. The first power up on a new PSU and snap, crackle, pop. I will also say that he is the very first person to ever present me with a fried SSD, out of 200,000+ Indilinx drives, nobody has ever come to OCZ with a fried one, I am 100% sure the SSD did not cause this and so were my superiors.

At least Silverstone actually had a look at his PSU instead of saying "don't care do not want don't bother sending it in". There's always a first time

Anyway, have a look at this thread Linky It's a common practice in South Africa for suppliers to try to screw the customer, down here if you mention any testing you've done you're automatically at fault no matter what. Down here it's play dumb or cover your own warranty out of your own pocket

[yngndrw]

That is a really great piece of advice.

If I am correct, Computurd has had these drives for over a year running, testing, benching, just fine. The first power up on a new PSU and snap, crackle, pop. I will also say that he is the very first person to ever present me with a fried SSD, out of 200,000+ Indilinx drives, nobody has ever come to OCZ with a fried one, I am 100% sure the SSD did not cause this and so were my superiors.

It doesn't matter if you're 1,000,000% sure - As the drives have not been inspected by OCZ you cannot prove that the drives are not at fault. No statistics alone can prove this.

On the other hand, I don't buy Silverstone's conclusion - How could a SSD burn out other SSDs in the chain ? Especially since the power supply should (And as shown in the tests, does.) protect against overvoltage ?

It would be nice to see more power supply tests, showing what happens in the case of multiple simultaneous shorts of multiple rails - Maybe it is related to some kind of logic design error in the protection system.

[lowfat]

On the other hand, I don't buy Silverstone's conclusion - How could a SSD burn out other SSDs in the chain ?

I agree with this as well.

I still believe it was wired incorrectly. Still hoping he can provide some pics of the connectors. If they can do the following to one of my power supplies I don't doubt they could have reversed the 12V and 5V lines on a sata connector by mistake.

http://www.hardwarecanucks.com/forum...w-picture.html

[jasonelmore]

That is a really great piece of advice.

If I am correct, Computurd has had these drives for over a year running, testing, benching, just fine. The first power up on a new PSU and snap, crackle, pop. I will also say that he is the very first person to ever present me with a fried SSD, out of 200,000+ Indilinx drives, nobody has ever come to OCZ with a fried one, I am 100% sure the SSD did not cause this and so were my superiors.

So what's a couple SSD drives to you guys? come on now. Keep your customer's happy and it will pay back 10 fold by the people who read these boards. You also might could get those drives fixed, or looked at for next to nothing.

This thread was your chance to look like the good company who cares......
You wont even offer to look at the drives yet you 100% guarantee it's not your fault.

Wont be buying OCZ anytime soon, i'll stick with Corsair

[DooRules]

That is a really great piece of advice.

If I am correct, Computurd has had these drives for over a year running, testing, benching, just fine. The first power up on a new PSU and snap, crackle, pop. I will also say that he is the very first person to ever present me with a fried SSD, out of 200,000+ Indilinx drives, nobody has ever come to OCZ with a fried one, I am 100% sure the SSD did not cause this and so were my superiors.

well i guess you did not see the 3 ocz 30 gig turbos that i sent in for rma last feb...
in a very similar situation last feb i purchased 2 new 30 gig turbos to go with the 4 i already had, also picked up a new thermaltake 1200 w psu
upon first powerup there was a sizzling sound and then that god awefull burning smell, after shutdown much to my dismay i was out 3 turbo ocz drives and one psu
when i asked for rma i was up front about what happened and I got rma for all 3, when i sent in the 3 drives the burn smell was unmistakable, no doubt what had happened
also got psu replaced
this all happened while connected to my lsi 9260-8i, no other components outside of 3 drives and psu were affected, very lucky there