If you took it apart you contaminated the "crime scene"
'

i didn't disassemble it until they refused RMA and stated they did not wish to see the drives. so why not? no sense in throwing it in the trash to preserve the "scene"

lowfat Did you mark the wire that caused the problem before sending it in so they new which wire was the one in question?
yes, i put it in a seperate ziplock bag, with a note taped directly to that individual wire.

Or better yet, I don't suppose you took pictures of the wires the drives were connected to?
i did this as well. i have several pictures of the wire, there was some slight scorching, but it was so slight it didnt really show well in the pics, im not good at photography LOL

Hopefully you didn't lose any important data.
no data lost, just money