I think the idea is great. Mine still works, it just doesn't work for my current build. I think the QC is the issue here and the customer service around that is the second major area. Now while some may say the design was flawed, the testing was skewed or that certain people were shilling the product, the reality is that it is a good design, but as DB pointed out, somewhere along the line the execution became flawed. I still stand by what I said originally, that this product was a great idea. Unfortunately, things have happened that have caused that idea to be warped. If Primochill wants to make this right, they need to step up and take care of their customers first. Yes, I believe they have done Geno wrong, and they should fix that if they want their rep with future designers to be worth something, however this is really about the customer and right now that needs to be the priority. This is not a time of "I told you so." since that serves no purpose and I am sure plenty of folks are saying that right now, but what does that accomplish. The real issue is that customers got a product that was flawed and while we have seen this in the past from everyone from Koolance to BP, the difference is that those companies took care of their customers.

@DB - As far as either RRR or someone over there having the the story right, it is only partially correct. The main gripe they had was that the design was flawed, the testing was skewed and people, such as myself, were shilling the product, all of which was BS. Yes, they had some good points from the way the everything was executed, but to go so far as accusing people of shilling or falsifying tests was wrong. And while you might admit you were wrong about something, they never will.