P55-UD6 socket burn

[Nelly]

Just to add I'm in a similar situation, I'll explain.

I have installed 4GB of RAM (2x2GB) in slots A1 & B1 as per the manual, but the Bios & OS using Windows 7 64bit only sees "1.99 GB Usable."

The manual says I can only use either A1 OR B1 to boot, so I tried slot A1 on it’s own and the system boots showing 2GB of RAM in the Bios & Windows - Correct, so now if I use B1 on it’s own the system will not boot up with any 4 sticks of RAM I try using - I get AMI BIOS POST CODE: EA which isn't in the Manual to explain what’s wrong – the RAM works perfectly in another system by the way.

Now if I populate all 4 RAM DIMM slots 8GB of RAM (4 x2GB) I have 4GB out of 8GB show in Bios & Windows.

I then began to switch out RAM & found that if I put RAM in slots A1 & A2 - 4GB of RAM (2x2GB) I have 4GB of RAM show correctly, but using slots B1 & B2 fail to show any RAM, so it must be the two faulty DIMM slots out of a process of elimination.



I did some more investigating of this problem & it seems that the issue can arise to misaligned pins, bent pins, missing pins on the socket.

Upon close inspection of the socket this is what I found, all the other pins are totally fine nothing wrong.



I've stated this in my RMA which has been recieved back today to where I purchased, I will let you know the outcome but I'm not very confident.

I'm really really worried that a Novatech Tech/Engineer will just say "ahhh end-user damage, warranty not covered" because Scan & Ebuyer have done this with customers I have looked it up! OcUK have replaced. (omg amazed!!)

With the amount of exact same problems arising I think theirs more to it than it seems, I'll probally take further action if that is the outcome as I simply cannot afford to replace the motherboard.

Well around 3 months later I finally got my RMA sorted out, it was a total nightmare because the retailer as well as the supplier who sort out RMA for Biostar in the UK refused warranty, so I took legal advice from Trading Standards which is part of the UK goverment.

I spoke to Trading Standards/Consumer Direct as I read in the Sales Act that in the first 6 months of a purchase if the damage cannot be proven to be done by the end user then a warranty claim still exists.

Finally after stating this & quoting the Trading Standards Reference number to Novatech I got a call from them saying they would offer a refurbished Asus P7P55D worth £113, my original motherboard cost £138 so I refused this & asked if they would agree if I could purchase a brand new Gigabyte GA-P55A-UD4 for (£75ish) around 50% of its purchase value to which after another day they rang back & agreed.

I think part of the problem is the Foxconn retention bracket, the new P55A Gigabyte models all use the Lotus retention bracket - all in all this took over 3 months to sort out but now I'm happy.

All goes well I'll be installing my new motherboard at the weekend, definitly sticking with Gigabyte all the time now.

Also to note, I also spoke to Gigabyte & their Tech said if it was as issue with their motherboards they would issue an RMA anyway. - http://forum.giga-byte.co.uk/index.php/topic,917.0.html

The future is bright, its blue & white, its Gigabyte!