Well I came home to a nice surprise today. Primochill sent me a replacement T3 with a nice apology letter. So what's so great about this? I never put in an RMA since I wasn't having any issues with my current one, so it was nice to see that Primochill (Brian) had taken a proactive stance by sending me a replacement without me asking for it. It has the new orings and plastic screws with it too. Just thought I would share a good experience since there have been several bad ones. Thank you Primochill (Brian).
EDIT - Ok, so it turns out the T3 wasn't for me, but for Bei Fei. Since we ordered ours at the same time Primochill shipped his replacement to me and Bei Fei didn't know that. So I did not get a new one as I had thought, not that I need one, but I wanted to make sure everyone was aware of what had happened, so there was no expectations of a T3 arriving at any one's house unexpected. I apologize for the misunderstanding.
Reply With Quote
Bookmarks