Quote Originally Posted by BoxGods View Post
All I can suggest is starting an RMA ticket if you haven't already or checking/updating it if you have. Issues like yours are why I am very careful to always mention that I don't actually work for Primo Chill or any of the companies I design products for. That may sound like a bit of a cop out to you but the reality is that once I submit a design and the manufacturing process and product sales cycle begin I am not in the loop. If alterations to the design are made to make it easier or cheaper to produce for example, I have no say. The same for setting or changing the sales price or any other policy the company might have. I am pretty sure (though again not positive) that Primo would not expect you to ship a part back all the way from Spain and would accept a picture or something similar. Just be sure to explain your situation in your trouble ticket, don't assume they know every single detail about you, your purchase, or your particular situation. My experience thus far with Brian and the folks at Primo is that they try to do as much as they can to be helpful and practice good business.
I understand your situacion BG you donŽt have no reason to response to primochill

and of course iŽll send the T3 to USA if they asked me or send me a email for some instructions but nothing
I explaind my situacion to primochill send them pictures of the T3
if they want the T3 to see it by there self and my big pleasure to send it