Quote Originally Posted by Philwong View Post
Gabe

First off, thumbs up for the excellent service rendered by your staff, Michelle, on my recent purchase of the Komodo 5800.

I would like to share some feedbacks on the actual product.


I love the chrome plating for that polished look. Factory installed standoffs and thermal pads are additional pros for hassle-free installation.



That said, the finishing of my block can definitely be better. For starters, the base is not as smooth as I hope. Furthermore, one of the inlet/outlet holes is chipped with loose bits of acetal. Lastly, you may like to consider throwing in the allen key in the package as standard, too.

This is about the first time I encountered such an issue after using Swiftech products since the Apogee days. Hopefully, this is just an isolated case.

I do sincerely hope that the cost cutting measure of shifting production to China will not hurt the quality, as well as reputation of your offerings. Please take my feedback positively as I really like Swiftech watercooling components.

Phil
I do appreciate the criticism, it helps us do better, but I'd also like to get some operational feed-back. Have you tested the board yet? Let's see some temps and overclocks!

Base finish: I've asked our CNC guy to modify the tool path on the surface finish operation over the GPU to a circular pattern. Hopefully we can start implementing this in the next production batches.

Thread burs: totally concur. Been asking my ppl to be careful with this, and it looks like I'm going have to yell louder this time.

Allen wrench: OK

Cost cutting measures: these days, most if not all of the components in our PC's are made somewhere in Asia. If we want to stay in business, we have no choice but to make things over there. The toughest part for small American businesses when shifting production to Asia is to create a quality culture within the organization. As usual, it boils down to picking the right individuals to do the job, train them right, and keep pushing for perfection.