EVGA GTX 285 Hydro Copper - Is this a joke or what?

[Alien Grey]

I've been contacted by someone from EVGA America to ask me if the problem is already solved now.

From what he wrote to me I can see that the guy from EVGA Europe didn't just tell me and my seller a lot of bull he also lied to EVGA by saying that this problem is already solved.

I think that he's going to have a lot of explaining to do in the next days.


I'm not really sure what's going on here but I think that for some reason the guy from EVGA Europe doesn't want to see that card coming back to EVGA.

Could he be the rat or are there two because the smell is very strong and I think that the distributor also has some explaining to do now.

[Roger_D25]

Thanks for the update A-Grey! Did you get a chance to explain the whole situation to the person who contacted you from eVGA America or did they just leave a message/e-mail? From what you wrote above it sounds like eVGA America might come to the rescue, or at the very least are they going to help you out in anyway? Granted it would be very difficult for eVGA to make this right given the huge PITA you have gone through but just maybe you will end up with the card you initially ordered!

[Waterlogged]

Thanks for the update A-Grey! Did you get a chance to explain the whole situation to the person who contacted you from eVGA America or did they just leave a message/e-mail? From what you wrote above it sounds like eVGA America might come to the rescue, or at the very least are they going to help you out in anyway? Granted it would be very difficult for eVGA to make this right given the huge PITA you have gone through but just maybe you will end up with the card you initially ordered!

In all honesty, he did get exactly the card and block he ordered. MPL shows the part number as "01G-P3-1290-ER", this is the Euro version of the product. . .NOT the American version(01G-P3-1290-AR), as shown on their site (clearly marked too I might add). I chalk this up to lack of research on the OP's part. Proper research would have revealed this difference long before the card was ever ordered. It is unrealistic to think that a vendor is not going to work with regional partners in different parts of the world, which is what eVGA has done here. It's one of the ways to help keep costs down and in a global and competitive market such as WC'ing, every little bit helps. If I were the wholesaler or eVGA, I'd probably be saying, "tough luck, that's what you ordered" too.

[dengyong]

In the US, what A Grey got is called bait and switch.

[Alien Grey]

Thanks for the update A-Grey! Did you get a chance to explain the whole situation to the person who contacted you from eVGA America or did they just leave a message/e-mail? From what you wrote above it sounds like eVGA America might come to the rescue, or at the very least are they going to help you out in anyway? Granted it would be very difficult for eVGA to make this right given the huge PITA you have gone through but just maybe you will end up with the card you initially ordered!

Yes, I could explain him what's happening here. He's going to show it to the upper manager because this should have been soved a long time ago.

lWhat the guy from EVGA Europe suggests to use elbows and connect the tubes with a 90° difference isn't possible in a ATX case. There's not enough space between the graphics card cooler fittings and the side panel to properly connect the tubes and how should I connect my second graphics card in the same loop to use for Physx.

It's just like I said before this cooler isn't designed to use in a 1/2" watercooling setup and they don't mention that anywhere.

[Alien Grey]

In all honesty, he did get exactly the card and block he ordered. MPL shows the part number as "01G-P3-1290-ER", this is the Euro version of the product. . .NOT the American version(01G-P3-1290-AR), as shown on their site (clearly marked too I might add). I chalk this up to lack of research on the OP's part. Proper research would have revealed this difference long before the card was ever ordered. It is unrealistic to think that a vendor is not going to work with regional partners in different parts of the world, which is what eVGA has done here. It's one of the ways to help keep costs down and in a global and competitive market such as WC'ing, every little bit helps. If I were the wholesaler or eVGA, I'd probably be saying, "tough luck, that's what you ordered" too.

What are you going to do when they don't give you what you could see in the PDF and Part Number. They also give themselves the right to give you something that doesn't look like what you could see in the picture.

Whatever they give you it's always the right thing according to all their rules.

I see this different it isn't what it should be and it should be replaced because what they gave me doesn't come near to what it should be. I call this bad research from the manufacturer.

[Waterlogged]

In the US, what A Grey got is called bait and switch.

Actually, this may be more of a bait & switch than what eVGA did.

Galaxy GTS250 @ BestBuy (note the model number and product description)

then compare to Manu's site

Galaxy GTS250 (same part # as BB lists)

Galxay GTS 250 (as described @ BB)

I'll be heading to BestBuy a little bit later today for that very card, if it's not the 1GB version, I'm tossing a fit right in the store.

What are you going to do when they don't give you what you could see in the PDF and Part Number. They also give themselves the right to give you something that doesn't look like what you could see in the picture.

Whatever they give you it's always the right thing according to all their rules.

I see this different it isn't what it should be and it should be replaced because what they gave me doesn't come near to what it should be. I call this bad research from the manufacturer.

. . .but it's NOT the same part number as the one in the pdf you've linked to, that's what I've been trying tell you all along. MPL clearly lists it as an ER and you ordered it expecting an AR and are now saying everyone else at fault because you got an ER.

[dengyong]

In all honesty, he did get exactly the card and block he ordered. MPL shows the part number as "01G-P3-1290-ER", this is the Euro version of the product. . .NOT the American version(01G-P3-1290-AR), as shown on their site (clearly marked too I might add). I chalk this up to lack of research on the OP's part. Proper research would have revealed this difference long before the card was ever ordered. It is unrealistic to think that a vendor is not going to work with regional partners in different parts of the world, which is what eVGA has done here. It's one of the ways to help keep costs down and in a global and competitive market such as WC'ing, every little bit helps. If I were the wholesaler or eVGA, I'd probably be saying, "tough luck, that's what you ordered" too.

This is the information he had to go by....

...it shows the same pic as the AR for the ER part number.
Any reasonable person would believe they were ordering the part in the picture.
The pdf under the ER part number also shows the AR part.
If this isn't fully intentional bait and switch, then nothing is. evga is scamming the europeans.

[Alien Grey]

. . .but it's NOT the same part number as the one in the pdf you've linked to, that's what I've been trying tell you all along. MPL clearly lists it as an ER and you ordered it expecting an AR and are now saying everyone else at fault because you got an ER.

Did you actually look at the picture from MPL?

This is a picture of the EVGA GTX 285 Hydro Copper as it is advertised on the website from EVGA.

The part number is for the European model (if we can call it that).

You can ask why they still didn't change it. It's very simple no told them that this product isn't exactly the same as what you can see on the picture. EVGA should have done that 6 months before they sold the first graphics card with a different cooler.

Like I said officially there is no different EVGA GTX 285 Hydro Copper and if there was nothing wrong with the one that I've got from them they should have said that from day one and I shouldn't have to write all these posts and mails on the forum, to MPL, to the distributor and to EVGA.

Do you honestly think that someone from EVGA America is going to bother the upper manager from EVGA when there's nothing wrong?

[Waterlogged]

Heh, I guess I just do a lot more research than most reasonable ppl. I'll Google a part number for days if not weeks to get all the info I can on that part before I order it online. If the OP had done such a simple thing as Googling the number shown, this whole mess could likely have been avoided.

[dengyong]

Heh, I guess I just do a lot more research than most reasonable ppl. I'll Google a part number for days if not weeks to get all the info I can on that part before I order it online. If the OP had done such a simple thing as Googling the number shown, this whole mess could likely have been avoided.

While that may be the smart thing to do, no one should have to do it when they're ordering from a reputable company.

When a company puts a picture with a part number, the pic represents the part unless otherwise noted.

evga is willfully and intentionally defrauding their European customers in this case.

[Alien Grey]

Heh, I guess I just do a lot more research than most reasonable ppl. I'll Google a part number for days if not weeks to get all the info I can on that part before I order it online. If the OP had done such a simple thing as Googling the number shown, this whole mess could likely have been avoided.

You've got a point on this one but there's still no garuantee that you're going to have what you expected to have. That isn't a problem if it doesn't affect the quality or specifiication of the product.

I don't think that we can speak of the same quality or specification with this graphics card.

While that may be the smart thing to do, no one should have to do it when they're ordering from a reputable company.

When a company puts a picture with a part number, the pic represents the part unless otherwise noted.

evga is willfully and intentionally defrauding their European customers in this case.

I couldn't have said it better.

[Gomnadz]

man, this whole process of RMA with EVGA Europe really sucks!!!!
I know there is always going to be issues but it doesn't help when you had to wait for so long to get it resolved.
I'm just glad that I have only had to RMA one item so far and it was through BFG and that went ok.

[Alien Grey]

One week later and still no solution.

How difficult can it be to say how they are going to solve this problem?


It isn't the long waiting for a solution that's getting on my nerves. It's not knowing when or how they are going to resolve it.

I should've waited for the next generation Nvidia graphics cards it should have saved my a lot of headaches.


Some guys asked me a while ago when I'm going to switch to i5 or i7 ?

Give me a few years because that's what it's going to take after all the RMA's that I'm going to need to build the new rig.

[cx-ray]

Just wondering why aren't you asking for your money back? You're legally entitled to it under your local consumer laws.

On a personal account, I had a similar experience about a year ago with a retailer that couldn't deliver either. I waited and waited. In the end my hardware was outdated. It's just not worth it.

[Alien Grey]

Just wondering why aren't you asking for your money back? You're legally entitled to it under your local consumer laws.

On a personal account, I had a similar experience about a year ago with a retailer that couldn't deliver either. I waited and waited. In the end my hardware was outdated. It's just not worth it.

I already told my seller that if the new generation Nvidia cards are available that I don't want it anymore because it's going to be outdated and not worth the money anymore.

[voklskier4452]

Im sorry but you should have taken a look at the part number, this whole issue is clearly the fault of your beloved MPL. Evga has always had two different versions of the there watercooled cards. One for the american market and one for the European market.

And i can tell you first hand that some of the upper managament at EVGA have been made aware of this

[Alien Grey]

Im sorry but you should have taken a look at the part number, this whole issue is clearly the fault of your beloved MPL. Evga has always had two different versions of the there watercooled cards. One for the american market and one for the European market.

And i can tell you first hand that some of the upper managament at EVGA have been made aware of this

Maybe you can show me where I can find the specifications for the European model because I can't find it and neither does MPL.

But you are right if I or MPL should've looked at the P/N we could have known that it would be a different cooler but you can't see on that small picture what the specifications are or that the top inlet and outlet can't be used to connect the tubes.


For me there is only one to blame and that's EVGA. The cooler on the European model doesn't meet the specifications as advertised by EVGA. Did the upper management know that?

Maybe at EVGA Europe but I don't think they knew that at EVGA America.


So if MPL is to blame why doesn't EVGA tells me that so I can ask my money back and don't have to wait anymore for some genius to come with a solution?

Perhaps they do know that they are the one to be blame for it.

[dengyong]

Im sorry but you should have taken a look at the part number, this whole issue is clearly the fault of your beloved MPL. Evga has always had two different versions of the there watercooled cards. One for the american market and one for the European market.

And i can tell you first hand that some of the upper managament at EVGA have been made aware of this

No, they intentionally advertise the AR pic with the ER part number.... I'm sure the upper management are aware of this.

[NaeKuh]

OMG Grey you still didnt get this cleared up?

Dude i feel so bad for you bro...

:\

[Alien Grey]

OMG Grey you still didnt get this cleared up?

Dude i feel so bad for you bro...

:\

No and I don't know how they are going to resolve it. I don't mind that I have to wait a long time but I would like to know how they are going to resolve so I know what to expect in the near future.

I could ask my money back but it isn't going to help me because there's nothing else to buy at the moment but I will if EVGA would tell me that they can't resolve it.


I wonder how EVGA is handling their other graphics cards RMA's. Does everyone has to wait such a long time because they haven't got anything anymore to replace the faulty graphics cards?

[tomslick.ca]

if your going by the picture http://www.evga.com/products/pdf/01G-P3-1290-ER.pdf
the part number on the card is 10G-P3-1290-ER
that card has this block on it http://skinflint.co.uk/at/a407135.html
the AR look completely different http://www.evga.com/products/pdf/01G-P3-1290-AR.pdf
looks like your retailer is the one that screwed up not EVGA

[Alien Grey]

if your going by the picture http://www.evga.com/products/pdf/01G-P3-1290-ER.pdf
the part number on the card is 10G-P3-1290-ER
that card has this block on it http://skinflint.co.uk/at/a407135.html
the AR look completely different http://www.evga.com/products/pdf/01G-P3-1290-AR.pdf
looks like your retailer is the one that screwed up not EVGA

Are you trying to say that my retailer is responsible for the fact that EVGA has put that cooler that on their graphics card.

We all know that it's a different cooler and that isn't really the problem. The problem is that this cooler doesn't meet the specification that you think it would be.


Look at the pictures and tell me if this is what you want to connect to your 1/2" watercooling setup.

You could use 90° fittings, splitters to connect your old card for PhysX and don't put your side panel back on your case because you can't close it anymore.

[Adamantine]

Dude, just take the refund. All they're going to do is around and not get the situation resolved. You'll be in the same situation 6 months from now.

[dengyong]

Dude, just take the refund. All they're going to do is around and not get the situation resolved. You'll be in the same situation 6 months from now.

I agree.... but the right thing to do would be to ship him the proper "AR" card that he wanted and they advertised to begin with.

evga will loose more money in missed sales because of threads like these, than they would have by replacing the card with what was advertised.