Ocz are a niche company selling low volume cutting edge products at a high profit margin i.e. the enthusiast market. Nothing wrong with that but they obviously have to be very focused on customer support to retain that market. “Enthusiast” support i.e. how do I tweak this product, what’s coming next etc is something ocz excel in. Product support, outside of RMA, i.e. firmware updates, however comes down to who is supplying the product they are rebranding. With Indilinx it has worked out well for them and whist they can’t make changes to the product themselves they have been able to influence changes.

Intel on the other hand sell by volume and “enthusiast” support is non existent. On one hand that is disappointing for a new product but on the other hand Intel did a lot of work to understand usage patterns etc before they started design, which enabled them to release an optimised product to the market from day one. What they have been hopeless at is interacting with customers and explaining how best to use that product, but they are just not set up to do that. That’s not to say you don’t get support, they just do it via a support ticket rather than a forum.