Gigabyte EX58-UD5/Extreme Discussion Thread

[Jonny Manc]

I got the mobo, Be Quiet! PSU, and both sets of RAM from one place, and I got my PSU, GFX, etc etc from another online shop...

They did ask me to send my RAM back also, but they were ordered at different times, so I have been told if I send it back and the RAM is found not faulty, I will then have to pay shipping and testing fees for the RAM also, which I am not willing to do as I know that there isn't anything wrong with my RAM..

I am 99.9% sure that it is a flaky mobo that is the cause..

I regret dealing with these people now, because of the hassle I am having with this system... Since buying this setup, I have seen an excellent bundle deal on the website where I got my CPU from, which consists of a D0 i920, the same mobo as me, 6GB of Patriot 1600MHz RAM, and a Titan Fenrir, all O/Ced to 4GHz for around £539, this made me feel sick when I first saw it, as I paid around about the same for all my gear, and it is unable to run stable @ stock, nevermind 4GHz!!!!

At least if I bought that bundle deal it would have been thoroughly tested first before being shipped out to me, so at least then I would know that the hardware I bought was working properly first before I built it up...

Can anyone tell me whether Gigabyte would replace the whole mobo if I returned it to them for testing, or do they just repair the damaged board???

Always a bummer when you try to get best deals that end up causing more hassle. I assume that its OCUK that you are dealing with!?
Never had an issue personally, but there is always a first

If they asked you to send the RAM back, then I would not accept any charges in relation to testing as THEY are requesting it.

Personally, I would speak to GigaByte and see what they suggest, they may 'lean' on the shop to test it fully to try an ascertain if there is a problem.

[DavyBoy]

Always a bummer when you try to get best deals that end up causing more hassle. I assume that its OCUK that you are dealing with!?
Never had an issue personally, but there is always a first

If they asked you to send the RAM back, then I would not accept any charges in relation to testing as THEY are requesting it.

Personally, I would speak to GigaByte and see what they suggest, they may 'lean' on the shop to test it fully to try an ascertain if there is a problem.

Nah man, OcUK are top notch, it's Scan that I am having probs with...

It is OcUK that has got the 4GHz overclocked i920 D0 bundle with the same mobo that I have, though when I got my mobo and RAM from Scan OcUK didn't have the 4GHz bundle available, and Scan had the UD5 and my Corsair Dominator RAM slightly cheaper than OcUK...

Now I wish that I just paid a little more and went with Overclockers instead, as it was them that I bought my CPU from, and I RMA'd that to begin with as I thought the chip was the cause of my problems, but they tested it overnight and it was fine... so when I got it back from them I installed it again and started running more tests but continued getting the problems that I mentioned, and then the 1st DIMM channel stopped working, which is why I decided to send the mobo back....

God knows what to do now... I am just hoping that the board fails so that I can get a replacement sent out...

[Jonny Manc]

Nah man, OcUK are top notch, it's Scan that I am having probs with...

It is OcUK that has got the 4GHz overclocked i920 D0 bundle with the same mobo that I have, though when I got my mobo and RAM from Scan OcUK didn't have the 4GHz bundle available, and Scan had the UD5 and my Corsair Dominator RAM slightly cheaper than OcUK...

Now I wish that I just paid a little more and went with Overclockers instead, as it was them that I bought my CPU from, and I RMA'd that to begin with as I thought the chip was the cause of my problems, but they tested it overnight and it was fine... so when I got it back from them I installed it again and started running more tests but continued getting the problems that I mentioned, and then the 1st DIMM channel stopped working, which is why I decided to send the mobo back....

God knows what to do now... I am just hoping that the board fails so that I can get a replacement sent out...

OCUK are good, no arguments there, but I agree that Scan can be a pain in the arse. Where abouts in the UK are ya....cos you can always go in and kick off with em, I would, but I am only about 1 1/2hrs away from em

andyr(uk) - sounds like a great idea from GByte, Asus do something similar but outsource the 'support' to a 3rd party in the UK (yet operate under Asus UK Support !?) and they suck and are really unhelpful unless you show em the cash!!

[DavyBoy]

Hey guys, I am from North East of Scotland, Elgin to be precise...

I talked to Gigabyte when I first setup this system about their RMA service, and they were quite happy to test the mobo for me, but I didn't ask them whether they would send me a new mobo if this one was faulty or if they just repaired the current mobo... They also said I had to enclose a cheque for £10 as well...

I just wish now that I had sent it to them in the first place instead of messing around with these idiots at Scan... though I figured that the RAM channel was dead, so as soon as they seen that, they would just send me a new mobo, but the darn thing started working again!!!

I sent 3 e-mails since early yesterday morning asking them if there is any word on my mobo yet, and no-one even bothered to reply to me, that is really poor IMO...

I'm not caring if they haven't had a chance to thoroughly test it yet, but they should still reply to my e-mails to tell me what is going on with MY mobo when I ask them!!!!

This rig has been a nightmare from the very beginning... I built this system so that I could have loads of fun overclocking it to 4GHz, and playing all my games, but instead I have ended up with a piece of crap!!!!!

[andyr(uk)]

Oh bit far away to come round and test your bits really ,mine looked to me to be a bad memory channel ,but since i got this new board it looks like i have two dead sticks of ram , one stick works fine in slot A1,the second wont get into windows and the 3rd wont boot at all and corrupts my OS.

[DavyBoy]

I wish that I knew of someone else in my area with an i7 rig so that I could test out my hardware on another system, but I don't know of anyone at all...

Everybody I know with PC's are all running crappy old P4's, or Dual Core Athlons...

I am just hoping that the techs at Scan are thoroughly testing my mobo over the weekend, and that it starts acting up for them... if it doesn't play up, then god knows what else I can do, as I have tried absolutely everything I can think of...

I really dont think it is my RAM that is at fault, because each stick tested individually running memtest boot disc will run flawlessly overnight without a single error, and they also pass with flying colours when running all 3 modules together as well...

All the hard drives that I tested with work perfectly in my Fiancee's rig, as do all 3 graphics cards, and 2 PSU's, I also tested with a bunch of different SATA cables to make sure I never had faulty leads, but they are all fine...

As I have already said, I returned the CPU back to OcUK for testing, and it ran perfectly for them... although they only ran Small FFT's in Prime95, and 32bit Linpack in OCCT for 3 hours each, which isn't really thorough in my book...

I have tried pretty much everything... and I am not getting anywhere at all... Sometimes I wish that I had just stuck with AMD and built a Phenom II rig instead!!!!

[Jonny Manc]

Hey guys, I am from North East of Scotland, Elgin to be precise...

I talked to Gigabyte when I first setup this system about their RMA service, and they were quite happy to test the mobo for me, but I didn't ask them whether they would send me a new mobo if this one was faulty or if they just repaired the current mobo... They also said I had to enclose a cheque for £10 as well...

I just wish now that I had sent it to them in the first place instead of messing around with these idiots at Scan... though I figured that the RAM channel was dead, so as soon as they seen that, they would just send me a new mobo, but the darn thing started working again!!!

I sent 3 e-mails since early yesterday morning asking them if there is any word on my mobo yet, and no-one even bothered to reply to me, that is really poor IMO...

I'm not caring if they haven't had a chance to thoroughly test it yet, but they should still reply to my e-mails to tell me what is going on with MY mobo when I ask them!!!!

This rig has been a nightmare from the very beginning... I built this system so that I could have loads of fun overclocking it to 4GHz, and playing all my games, but instead I have ended up with a piece of crap!!!!!

Elgin eh.....not too far from my mum (Portsoy) but a bit too far from me (Cumbria) lol.

If the muppets (Scan) find no error with your board, I would trial and error all your components in your system. ie start with the least to get the system powered, then add more drives, RAM etc and see if that brings up an error. After that, if your still having problems, I would take up Giga's offer and send the board to them for proper testing.....

[DavyBoy]

Hi Johnny,

Are you originally from up here as well, or did your mum move to go and stay in Portsoy??

My Dad lives even closer to her, he lives in Buckie...

As for the Trial and Error thing, I have already tried this, by building it up outside the case with the bare minimum connected to it, but the problems were still present...

There really isn't anything else that I can think of trying other than sending it to Gigabyte if the clowns at Scan tell me it isn't faulty...

All the components that I have used for testing (except the CPU and RAM) have been tested out on my Fiancee's system to see whether it is those that are faulty, but they are all perfectly fine... and as I said in a previous post the CPU has been tested by OcUK and no faults were found...

Though OcUK's testing was pretty poor IMO, 3 hours of small FFT's and 3 hours of 32bit Linpack isn't what I would call thorough, especially when I told them before they tested the CPU that it passes Small FFT's and 32bit Linpack without any issues, and that it is Large In-Place FFT's and Prime Blend that causes the problems.. but when they recieve the CPU they someone only run the two tests that I told them were OK!!!!

And when I called them up to complain about this, they told me to just go ahead and return the CPU again!!!

I might just look into purchasing a new mobo to see if that makes a difference... although TBH I really dont want to spend another penny on this rig, because it has already cost me over £1800 all in!!!!

[beast200]

hi

is anybody using the 8b x bios with the revised rom and is it worth it


if you need to test your hardware i live Yorshire if its any help

cheers

mark

[Jonny Manc]

Hi Johnny,

Are you originally from up here as well, or did your mum move to go and stay in Portsoy??

My Dad lives even closer to her, he lives in Buckie...

As for the Trial and Error thing, I have already tried this, by building it up outside the case with the bare minimum connected to it, but the problems were still present...

There really isn't anything else that I can think of trying other than sending it to Gigabyte if the clowns at Scan tell me it isn't faulty...

All the components that I have used for testing (except the CPU and RAM) have been tested out on my Fiancee's system to see whether it is those that are faulty, but they are all perfectly fine... and as I said in a previous post the CPU has been tested by OcUK and no faults were found...

Though OcUK's testing was pretty poor IMO, 3 hours of small FFT's and 3 hours of 32bit Linpack isn't what I would call thorough, especially when I told them before they tested the CPU that it passes Small FFT's and 32bit Linpack without any issues, and that it is Large In-Place FFT's and Prime Blend that causes the problems.. but when they recieve the CPU they someone only run the two tests that I told them were OK!!!!

And when I called them up to complain about this, they told me to just go ahead and return the CPU again!!!

I might just look into purchasing a new mobo to see if that makes a difference... although TBH I really dont want to spend another penny on this rig, because it has already cost me over £1800 all in!!!!

My mum and dad moved up there a few years ago, around the same time I moved to Cumbria.....not had the pleasure of a visit yet, but I have seen loadsa pics (including Elgin) and cant wait to get up there

I would defo return the board to GB and mention how crap and unhelpful Scan were in trying to solve the problem.

[andyr(uk)]

the online shop i got my mobo from wasnt ocuk but it didnt respond to my request about the problem with my board so i emailed taiwan and they gave me a link to Gigabyte uk , they dont normally deal direct with customers but if you explain that you arent having any joy from your etailer then they will agree, you have to enclose a cheque for £10 for the return postage and if they cant fix it they will send you a new one , mine came from Holland , took 2 weeks but good service really, where do you live in the uk m8